ING is Belgium’s first universal direct bank.
ING Belgium services all banking customers with a wide range of financial products and via the distribution channel of their choice (mobile device, internet, telephone or in a branch).
ING Belgium services all customer segments: mass retail and Private Banking customers, small and medium sized companies, instititutionals and large corporates.
Our product and service offer is reflected in our core business areas being Retail & Private Banking, Corporate & Institutional Banking, Financial Markets, Investment Banking, Asset Management and Insurance (Life and non-Life).
ING Belgium successfully changed its positioning in the mass retail market to a universal direct bank, a strategic change that also fully tuned into customers’ wishes for simplicity and easiness. We are the only Belgian bank, combining a strong network of branches with a full online sales offer (simplicity).
The branch network serves all of Belgium and remains an essential factor for establishing a close relationship with customers.
ING also offers direct channels like the Self’Banks, Home’Bank, Phone’Bank and its website www.ing.be, which customers use for their day-to-day business. This allows traditional branches to focus on providing personalised advice and sales.
ING Belgium plays the role of direct bank in full and makes the internet a sales channel in its own right. ING is launching ever more products online, simple products the customer can examine and order at home online or directly via the Smart Banking mobile app (available on smartphone and tablet).
ING is one of the top three operators in the Belgian Private Banking sector. ING Private Banking Belgium offers tailor-made advice and assistance to individuals and families with personal transferable capital of at least 1 million euros. The aim is to safeguard this wealth, develop it, make it bear fruit and transfer it.
ING Belgium has forged close links with businesses throughout its history, over the course of its excellent relations with the country's family businesses. In addition to its extensive branch network, ING Belgium offers its business customers a network of business centers with relationship managers. ING Belgium tailors its services to its clients' requirements. It has an entire range of products and services tailored to mid-sized companies and institutional customers (public sector, non-profit, etc.).
ING's Commercial Banking department, for its part, serves multinationals and companies listed on the stock exchange. It works closely with ING's entities active in other countries – also within the framework of cross-border platforms – to optimise its services for this customer segment.
ING's other entities in Belgium are Record Bank, ING Lease and ING Commercial Finance.
ING Belgium wants to play an active role in society. As part of this role, the " ING Philanthropic Fund in Belgium" was set up under the auspices of the King Baudouin Foundation. The ING Philanthropic Fund in Belgium focuses on:
- Re-integration of young people at risk of social exclusion.
- Helping people suffering from incurable illnesses.
- Preserving the architectural patrimonium.
ING Belgium is also involved in the ING Chances for Children charity programme, in collaboration with UNICEF. It aims to raise funds in all the countries where ING has a presence to give children in Zambia, India, Brazil and Ethiopia access to primary education.
Through its Arts department, ING Belgium manages a major contemporary art collection and organises two exhibitions every year. ING Belgium is also proud to be partnering with Europalia since its beginning.
The Executive Committee of ING Belgium SA/NV is in charge of the coordination of the ING’s operations in Belgium and Luxembourg. Rik Vandenberghe is Chief Executive Officer.