Card lost or stolen?

Call Card Stop immediately on +32 70 344 344!

  • Service available 24/7
  • Immediate blocking of your card
  • Application for a replacement card



Has your bank or credit card been lost or stolen? Call Card Stop immediately on +32 70 344 344 to have your card blocked and apply for a replacement.

  • Available 24/7: contact Card Stop 24 hours a day, 7 days a week.
  • Guaranteed security: Card Stop guarantees that your bank or credit card will be blocked as soon as you call.
  • Replacement card: Card Stop will apply for a replacement card for you and send you a new PIN.

What information do I have to provide?

In order to block your card, Card Stop will ask you for the following information:

  • The number of cards you wish to block
  • The card type (Bancontact/Mister Cash, Visa or MasterCard)
  • Your card issuer's name (generally your bank)
  • The account number linked to your lost or stolen card
  • The card number or personal details of the holder, generally you (full name, date of birth and postcode)

What if my card is damaged or illegible – but not lost!

In that case, there is no need to contact Card Stop. You can have your existing bank card replaced at your ING branch of choice .

Your security is our priority

At ING, protecting your bank details is a top priority. We do our utmost to guarantee your security online and to protect your privacy.
Find out more about what we do and what you can do to maximise your security.