1 April 2020
FAQs on accounts and payments
Find all the questions concerning how to manage your mandated accounts, create and manage payments.
"Accounts" or "Payments" in the main menu:
The payment requests have to be signed in Business'Bank by the people who have received the mandate for the involved accounts. This is a security measure to prevent wrongful transactions on the Mandated Accounts for which the Subscription holder is responsible.
I need to pay the same amount to the same provider each month. Is there an easy way to plan this?
1/ Create a beneficiary with the recurrent amount and link it to the corresponding dossier -> whenever you create a payment to that beneficiary, it will be pre-filled with the amount you set up. You can of course change the amount whenever required
2/ Create the payment once. Later on, you can duplicate it either from the payment basket (and just change the scheduled date), either from the Sent Payment tab or the Account details by selecting Duplicate each month.
I made a mistake in a payment I sent to Business'Bank, how can I solve this?
Go to "Payments" > "Sent Payments" tab: you can crosscheck the payments.
You can use the filter for a faster search. Expand the view.
Payments are either:
- Pending: the payment was sent to Business'Bank but has either not been signed yet by the Subscription holder, either the information has not been updated yet. If you are in a hurry, go to Business'Bank to check the latest status.
- Executed: the payment was signed and executed.
Balances are updated several times a day. You'll be able to see when a balance for at least one of your accounts was last updated.
Navigate to accounts overview page - click on "Sort by" and select "Transaction date".
The accounts for which the balance and transactions were last updated will come on top of your list.
You can see the last transaction date for each account.
Why do I now see accounts that were invisible in Business'Bank?
By default, all the accounts for which you are either a holder or a mandate holder are available to you in ING Multi Mandate.
You can change that in "Configuration" (you have to be a subscription holder though):
My account balance (intraday) doesn't match the transactions I see!
- Just wait for the next day, all transactions of the day are synchronized during the night.
What happens if a transaction I want to send to Business'Bank has a scheduled date set in the past?
However, note that the actual memo date will actually depend on when the Subscription holder signs the envelope in Business'Bank.
How can my Subscription holder ensure that the envelope he has to sign in Business'Bank matches the payments I prepared and sent from ING Multi Mandate?
In the "Payments" > "Sent Payments" tab, the payments you have sent to Business'Bank are displayed as envelopes. The payments to be signed wear a blue closed envelope and indicate X pending transactions.
- an ordering account
- a number of transactions
- the total amount of transactions included in that envelope.
Yes, you can.
Click on "Show advanced payment options" :
- drop a file or
- select it from your computer
Every time the Subscription holder receives a new mandate (or creates a new account) in Business’Bank, that new account also appears in ING Multi Mandate.
The message X account(s) to assign notifies you and invites you to link them to a relevant "Dossier".
How do I know that the new mandate received or new account created in Business'Bank is also available in ING Multi Mandate?