itsme^®

Belgian Mobile ID is a consortium that brings together Belgium's leading banks and mobile telecom providers. These major digital players have joined forces to create the Belgian reference in the fields of mobile identity and digital privacy.

The itsme app is the result of their research. It allows all Belgian citizens with a smartphone and an identity card to log in securely to a number of sites and apps that require digital interaction.

itsme provides each Belgian citizen with a unique and secure mobile identity. Such that there can no longer be any doubt about the identity of the person trying to enter a secure site or sign a transaction or electronic document online.

itsme is your secure key, letting you log in to Business'Bank and sign transactions without your bank card or ING card reader.

itsme is an extremely secure way to log in and sign transactions in Business’Bank. The system works by linking the unique data contained in your electronic identity card with that of the SIM card in your smartphone. Together with the 5-digit itsme PIN known only by you, this unique mobile identity ensures maximum security for your e-banking and other online services. Read more about how secure itsme is on the itsme website.

• Be over 18 years old
• Hold a Belgian electronic identity card
• Have a Belgian mobile number
• Have a mobile phone equipped with an Apple or Android operating system
• Only 1 account per person and per mobile phone number

The offer of "itsme” (or "Belgian Mobile ID”) services and "itsme for ING BE” (or "Belgian Mobile ID for ING BE”) services is valid subject to acceptance by ING Belgium S.A. and by Belgian Mobile ID S.A. and subject to mutual agreement. The terms and conditions (General Terms and Conditions and other supplementary information) are available, for the "itsme” services, at itsme.be and, for the "itsme for ING BE” services, from any ING branch or at ing.be.

The "itsme” services are provided by Belgian Mobile ID SA (Place Sainte-Gudule 5, 1000 Brussels - VAT 0541.659.084 - BE64 0017 1071 6652) and offered by ING Belgium S.A./nv. (partner of Belgian Mobile ID S.A.) and the "itsme for ING BE” services are provided by ING Belgium S.A./nv.

First check that your itsme account is active via Business'Bank. (You will need to log in with your bank card and card reader.) Alternatively, you can consult the frequently asked questions on the itsme website or call us on +32 2 464 60 04 for assistance.

You can unblock your itsme account via Business'Bank. Log in with your bank card and card reader and follow the instructions.

No. Your itsme account is based on the unique combination of your smartphone, your SIM card and your itsme code. For your own security, it is therefore not possible to use the same itsme account on a different device or with a different mobile number.

If you want to change the mobile number linked to your itsme account, you will need to contact itsme directly to have your account reset. You will then be able to re-install the itsme app on your smartphone and create a new account.

To configure itsme on your new device, please follow these steps:

On the itsme.be web site:

1) Deactivate your account with your mobile number and your place of birth

2) Validate the information and wait for the confirmation message

On your new mobile phone:

1) Download the itsme app (if this is not yet done)

2) Select the Bank with which you have created your account itsme the first time

3) Follow the steps at your bank

We recommend that you block your itsme account via Business'Bank or via the itsme website. Bear in mind that once your account is blocked, you will no longer be able to use it to access any of the services previously linked to your itsme account. We also recommend that you block your ING Smart Banking mobile profile via Business’Bank.