ING Merchant Services
Find the right payment terminal and allow your customers to pay by card.
Most customers prefer to pay by card, whether it be at your place of business or online. Customers also tend to spend more! So whatever the size of your business, give your customers the option of paying by card and give your business a boost! At ING, you will find everything you need to start accepting payments via Bancontact/Mister Cash, Visa, MasterCard, Maestro and/or V-Pay.
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Boost your sales
Studies have shown that customers tend to spend more when using their card than when paying in cash.
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Safer than cash
You have less cash, which increases security.
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Rent or buy a terminal
You can rent or buy a mobile or fixed payment terminal, or you can install the ING ActivePay app on your smartphone or tablet.
- Your customers can choose how they wish to pay.
- You boost your chances of higher sales.
- You have less cash, which increases security.
- Via a payment terminal at your place of business: choose between a fixed terminal on your counter or a wireless version you can take to the customer.
- Via your smartphone or tablet: this terminal fits in your pocket and can be operated via your smartphone or tablet. Very convenient if you often find yourself selling your products or services on the road. Watch the video and find out how it works.
- Via your online shop
ING offers 2 types of terminals that accept Bancontact/Mister Cash by default. You can also choose to include Visa, MasterCard, Maestro and V-Pay if you wish.
- The fixed payment terminal (YOMANI type) has a permanent place on your counter. You can integrate the terminal in your existing cash register or choose a model with a built-in printer.
- The mobile payment terminal (YOXIMO type) is wireless, so it does not have to stay on the counter. You can take it straight to your customers.
Both of these terminals are available for purchase or for rent. For Bancontact/Mister Cash payments, you only pay a fixed amount per transaction.
Moreover, you get all the advantages of a fully future-proof terminal complete with contactless (Tap and pay) and smartphone payments (Smartpay).
- Tap and pay: your customers pay by tapping the terminal with their bank card. Particularly handy for payments under 25 euros, because they don’t need to enter their PIN. For payments without PIN, there is a security limit of 50 euros. In other words, after making a total 50 euros of payments without entering a PIN, the customer will be requested to confirm the transaction by entering their PIN. After that, the user will again be able to continue making payments without entering their PIN up to the next limit of 50 euros.
- Smartpay: Whenever a customer requests to pay by smartphone, you can have a QR code appear on the terminal screen. The customer then scans this code with their smartphone and the funds are instantly credited to your account.
Do you already have a payment terminal? It is perfectly possible to keep your existing terminal and leave the payment processing to ING.
ING ActivePay, our payment terminal for smartphone and tablet fits easily in your pocket and can be taken anywhere. It is operated via a free app which you can download on your smartphone or tablet and can be used to accept both bank and credit cards.
The app helps you manage all your transactions, offering you a convenient overview of all payments, thus simplifying your accounting.
Wondering how the terminal works exactly? Read the user manual (PDF in French) or if you are using Link2500 devices, read this user manual. (PDF in French and Dutch)
Looking to start an online shop or add a payment page to your website? ING's partners have everything you need:
- Ready-made websites
- Payment modules for your online shop
- Payment processing plans
Enjoy a range of exclusive benefits simply by choosing one of our partners and using your ING account.
(Charges valid as at 1 August 2016)
The following applies to all charges:
- ING does not charge subscription fees for processing card payments
- All prices are quoted ex VAT
- Fees are charged once per month, to simplify your accounting
Different charges apply for card payments depending on whether you rent or purchase a terminal.
Payments via your own terminal
Bancontact payments up to €25*
0.025 euros per transaction + 0.50% of the transaction amount.
Bancontact payments of min. €25
Fee based on your total number of monthly transactions per terminal.
Estimated number of monthly transactions via Bancontact ** | Fee per transaction | Fixed charge in case monthly estimate is not met *** | ||
|---|---|---|---|---|
Bancontact Smart | 0 | 0,3440 euro | 0,00 euro | |
Bancontact Comfort | 100 | 0,2040 euro | 24,40 euro | |
Bancontact Premium | 200 | 0,1640 euro | 32,80 euro | |
Bancontact 350 | 350 | 0,1240 euro | 43,40 euro | |
Bancontact 500 | 500 | 0,1015 euro | 50,75 euro | |
Bancontact 900 | 900 | 0,0890 euro | 80,10 euro | |
Bancontact 1400 | 1400 | 0,0815 euro | 114,10 euro |
V-Pay and Maestro transactions
0.50% of the transaction amount.
VISA transactions
0.95% of the transaction amount.
MasterCard transactions
1.05% of the transaction amount.
Payments via a rental terminal
Bancontact payments up to €25*
0.025 euros per transaction + 0.50% of the transaction amount.
Bancontact payments of min. €25
Fee based on your total number of monthly transactions per terminal.
Number of monthly Bancontact transactions of min. 25 euros included in the rental price | Fee per transaction ≥ 25 euros for transactions not included in the rental package | |
|---|---|---|
Bancontact Smart | 50 | 0,3440 euro |
Bancontact Comfort | 100 | 0,2040 euro |
Bancontact Premium | 200 | 0,1640 euro |
V-Pay and Maestro transactions
0.50% of the transaction amount.
VISA transactions
0.95% of the transaction amount.
MasterCard transactions
1.05% of the transaction amount.
Would you like to know how the fees for card payments are calculated?
Download the full list of fees and charges (PDF).
* The fee for transactions below 25 euros is equivalent to that of transactions of 25 euros and above.
** total number of monthly Bancontact transactions both lower and greater than 25 euros
*** Transactions below 25 euros are included in the calculation of the total number of monthly Bancontact transactions.
There will be a new version of the ActivePay app available in the stores very soon. Update your app then to benefit from the advantages! Besides being more performant, this new version also offers additional features such as an option to remember “user ID and password”, retrieve last transactions and landscape option for tablets. Furthermore, the transaction process is more simple and straight forward and contactless transactions will be flagged in the merchant portal.
If you have an iOS device, the update will be pushed automatically to your smartphone, so as easy as any usual app update.
If you have an android device, the update will not be pushed automatically. We will publish a completely new app which you need to download on your smartphone.
1. Go to the Playstore and search for ING ActivePay version 1.2.3 . Or simply follow this link.
2. Install the app on your device and do the set-up (login-information does not change).
3. Pair the new app with your hardware (card reader) - process description can be found here.
4. All done - new app is ready to work and you can benefit from the advantages! Do not forget to uninstall the old app in order to avoid confusion.
No time to do the update now? Don't worry, your current app will remain working.
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- ING Merchant Services support
- ingmerchantservices@ing.be or phone 02/547.89.99 (Monday to Friday 8h till 18h)
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- Any questions?
- Here are our answers!
