Question 1

When will the payments appear in my account?

Accepted Answer

Your payments will be in your account the next working day.

Question 2

What are the advantages and features of a fixed payment terminal?

Accepted Answer

Fixed payment terminals sit on the counter, connected to a power source and Internet cable. So these devices tend to have a fast, reliable, connection.

Question 3

What are the advantages and features of a mobile payment terminal?

Accepted Answer

Wireless or mobile payment terminals are battery operated and they connect via Wi-Fi or a SIM card. They are perfect for use in and around your business premises, such as on a terrace.

Question 4

What are the advantages and features of a compact (ING ActivePay) payment terminal?

Accepted Answer

If you don’t anticipate a large number of card payments (fewer than 300 per month) or if you are on the road a lot, ING ActivePay, our compact payment terminal, may be ideal for you. With the free app (for Android and iOS) on your smartphone or tablet, you connect to this payment terminal via Bluetooth to accept card payments.

This compact payment terminal is also handy for on-site use when you’re out and about. Think festivals, food trucks, or events. It’s also perfect for parcel deliverers, window cleaners, market vendors, and other service providers on the go.

Watch the video and find out how it works.

Question 5

How much does a payment terminal cost?

Accepted Answer

The price depends on the type (fixed, mobile, or ActivePay) and whether you buy or rent the payment device.

Question 6

Buying a payment terminal – what are the transaction fees?

Accepted Answer

Transaction fees for payments via :

1. Bancontact

Transactions under €50 *: €0.025 per transaction + 0.40% of the transaction amount.
Transactions of €50 or more: charges based on the number of monthly transactions per terminal.– see table for details:

	Estimated number of monthly transactions **	Transaction rates	One-off amounts if the estimated number of transactions is not met ***
Bancontact Smart	0	0.3440 euro	0.00 euro
Bancontact Comfort	100	0.2040 euro	20.40 euro
Bancontact Premium	200	0.1640 euro	32.80 euro
Bancontact 350	350	0.1240 euro	43.40 euro
Bancontact 500	500	0.1015 euro	50.75 euro
Bancontact 900	900	0.0890 euro	80.10 euro
Bancontact 1400	1.400	0.0815 euro	114.10 euro

2. Maestro/VPay/Visa Debit/Debit Mastercard transactions: 0.50% of the transaction amount.
3. VISA: 0.95% of the transaction amount.
4. MasterCard: 1.05% of the transaction amount.

Would you like to know how the fees for card payments are calculated? Download the full list of fees and charges (PDF).

*Within the same package, the fee of a less than 50 euros transaction will never be higher than the fee of a 50 euros or more transaction.

**Total number of monthly Bancontact transactions over and under 50 euros.

***Transactions of less than 50 euros are included in the calculation of the total number of Bancontact transactions per month.

Question 7

Renting a payment terminal – what are the transaction fees?

Accepted Answer

Transaction fees for payments via :

1. Bancontact

Transactions under €50 *: €0.025 per transaction + 0.40% of the transaction amount.
Transactions of €50 or more: charges based on the number of monthly transactions per terminal. – see table for details:

	Number of minimum 50 euros-Bancontact transactions per month included in the rental price **	Fee per ≥ 50 euros-transaction not included in the rental package ***
Bancontact Smart	50	0.3440 euro
Bancontact Comfort	100	0.2040 euro
Bancontact Premium	200	0.1640 euro

2. Maestro/VPay/Visa Debit/Debit Mastercard transactions: 0.50% of the transaction amount.
3. VISA: 0.95% of the transaction amount.
4. MasterCard: 1.05% of the transaction amount.

Would you like to know how the fees for card payments are calculated? Download the full list of fees and charges (PDF).

*Within the same package, the fee of a less than 50 euros transaction will never be higher than the fee of a 50 euros or more transaction.

**Total number of monthly Bancontact transactions over and under 50 euros.

***Transactions of less than 50 euros are included in the calculation of the total number of Bancontact transactions per month.

Question 8

I already have a payment terminal. Can I still do payment processing through ING?

Accepted Answer

Yes you can! You may keep your current terminal and let us process the digital payments and direct the proceeds to your ING account. Apply for your tariff plan online. We will process your request, and you will receive a confirmation email from us within 5 working days. This email will contain the details you need to link your own payment terminal to your ING account.

Question 9

Is paying via a payment terminal secure?

Accepted Answer

All payment terminals worldwide must comply with certificates that guarantee secure payment. The terminals offered by ING in collaboration with our partners always have the most up-to-date certification.

No need to worry!

Question 10

What should I do if I have a technical problem?

Accepted Answer

Whether you rent or buy a device, you can always count on technical assistance Monday to Friday from 8am to 6pm.

Call: 02 547 89 99
Email: ingmerchantservices@ing.be