Question 1

How does Payconiq work?

Accepted Answer

Your customer downloads the Payconiq app and links it to their current account. They can then start using the app at any merchants who accept Payconiq.
To pay for a purchase, the customer simply opens the app, scans your QR code or selects your business from the list of merchants.
You tell them how much to pay.
The customer types the amount into their smartphone and confirms the payment with their PIN.
Done! The payment has been made.

Question 2

What are the advantages?

Accepted Answer

It is time to offer a safe and easy payment method to your clients, as a practical alternative to cash and card payments.
Mobile payments are the way of the future. With Payconiq, you are already a step ahead!
You can create useful reports based on your transactions and export the data to Excel for further analysis.
Payconiq is secure: as a merchant, you can track your transactions in real time on the merchant portal via your smartphone, tablet or computer.

Question 3

How much does Payconiq cost?

Accepted Answer

There are no installation costs. You just pay 6 cents per transaction in a store, or 20 cents for an online payment. As of March 31st, 2024, Payconiq will charge each merchant an operating fee of 18 € per year. This fee will allow Payconiq to maintain their transaction fees and cover the increase of their operational costs.

In case a merchant does not accept paying the operating fee, the merchant contract can be terminated at no cost until March 28th, 2024.

More information can be found on the FAQ page of Payconiq.

Question 4

Interested in Payconiq?

Accepted Answer

Register for Payconiq by filling this form and submitting it to Payconiq -Apply for Payconiq
Make the process easier by keeping ready an extract of the UBO register (Ultimate Beneficial Owner), copy of the bank statement of the account which will receive the Payconiq transactions and copy of the identity card of UBO(s)/Legal representative(s).
Companies should complete the information of all board of directors, legal representatives as mentioned in the Crossroads Bank for Enterprises. In the case of a sole proprietorship, there are no UBOs and you are the legal representative yourself.
For any questions, contact us at Payconiq@ing.be.

Question 5

Products to complete your Payconiq package

Accepted Answer

Payment terminals for accepting card payments
Current accounts for the self-employed, SMEs and large companies