Replace a mandate holder by another

You are in the mandate management Help section and not within our secure environment. If your Business’Bank or Telelink@Isabel session expires, all you have to do is reconnect. To avoid your secure session expiring, click on the screen of your Business’Bank or Telelink@Isabel session every 5 minutes.

Purpose of the screen

On this screen, you can replace a mandate holder by a new one or an existing one.
In that way, the mandates from the first mandate holder are transferred to the next mandate holder.

Possible actions

  • You choose a mandate holder to replace.
  • Check the summary of your request and fill in the details of a person from this legal entity who we can contact if we have any questions.
  • You can create a new mandate holder to replace the selected one. To do so, just click on “Add a new mandate holder”.
  • Fill in the details and click on “Add”.