DAILY MANAGEMENT

31 july 2017

What must an invoice include?

You work hard to satisfy your customers. Ensure you are also paid correctly and on time. That begins with creating a good, professional invoice. Not obvious! What elements are indispensable?

To be on your invoice

  1. Information about your company

    • Company name, legal form and VAT number
    • Your company address and contact information (phone number, e-mail address and possibly your website)
    • Bank information (account number, BIC or SWIFT code and, possibly, the name of your bank)
  2. Information about your customer

    • Company name and VAT number (unless your customer is a private individual)
    • Address
  3. Information about your invoice

    • Invoice number
    • PO number or structured message (optional)
    • Invoice date and payment deadline
  4. Information about the services and/or products delivered

    • Description, quantity and delivery date of your services and/or products
    • Unit price (per hour, per item, per metre, etc.)
    • Currency
    • Total amount excluding VAT
    • VAT rate (0%, 6%, 12% or 21%, depending on the activity) and the total VAT amount
    • Total price including VAT

3 tips for a more professional invoice
  1. Indicate your general terms and conditions on your invoice, or a reference to the online version. Have you posted your terms and conditions on your website? In that case, ensure they remain online for the entire period during which of the invoice is retained.
    Generally that is 7 years as from 1 January after the issuing of the invoice.

  2. Add your company logo.

  3. If you like you can add a personal message, thanking your customers. You can thank them both for the purchase and for putting their trust in you.


What does a good invoice look like? Draw inspiration from the example (PDF) we prepared with ING’s online invoicing tool. Then test it, free of charge, for one month with the demo version.

What next?

Are you looking for a way to manage and fund your invoices easily?