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Online security

15 March 2017

What should I do if I receive a suspicious e-mail, letter or phone call?

Remember that ING will never ask you for confidential information such as your account details, PIN number or codes generated by your card reader.

For all current accounts for personal use

If you receive such a request by e-mail, please forward it right away to

If you receive a suspicious letter or phone call, please call our help desk immediately on +32 2 464 60 04. We are available to take your call Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.

If you suspect that your bank card has been stolen or acquired under false pretenses, call Card Stop immediately on +32 70 344 344.

For all business current accounts

If you find evidence that fraud has already been committed, including invoice fraud or CEO fraud, inform your branch or relationship manager immediately and send an e-mail with your contact details to We will contact you as soon as possible.

For more information about what to do in the event of suspected fraud and how to protect yourself, read our tips on internet security.