ING’s services for people with special needs

  • Do you have a visual impairment?

    • Enlarge the text on your card reader

      Your card reader displays an identification code which you need to enter on your computer in order to login to Home'Bank or Business'Bank and sign banking transactions.

      If you have difficulty reading this code, you can make the text larger by pressing the zero key when the RESPONSE is displayed.


    • The talking card reader

      ING also has a talking card reader for online banking with Home'Bank and Business'Bank. It reads out what you enter yourself and what you need to enter.

      You can obtain this card reader and a set of earphones completely free of charge in one of 2 ways:

      1. By calling us on +32 2 464 60 04. We can be contacted Mondays to Fridays from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.
      2. By visiting your ING branch.

      Instructions for using the ING talking card reader

      You can use this card reader to log in to Home'Bank and Business'Bank, to sign transactions and to create a password. Below you will find 3 PDF files which show you how to do so:

      1. Log in (pdf)
      2. Sign transactions (pdf)
      3. Create a password (pdf)

      Using a talking card reader from another bank

      Even if you prefer using a talking card reader from another bank compatible with our own e-banking services, you still have the opportunity to register as a Home'Bank and/or Business'Bank user with a visual impairment. We can then adapt certain other settings in order to meet your needs.

      Please let us know by calling us on + 32 2 464 60 04 (Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.).


  • Do you have limited mobility?

    • Accessing an ING branch by wheelchair

      Many ING branches are accessible to people who use wheelchairs. There is sufficient room to manoeuvre and our Self’Bank (or ATM) machines are designed for maximum ease of use in terms of screen height, legibility, etc.

      A quick search of our site will reveal which branches in your area are accessible for wheelchair users.

      Find your nearest ING branch


ING's vision on accessibility

ING is aware of the particular needs of people with disabilities or physical restrictions. We are constantly working to improve access to our services to allow all our customers to manage their personal and professional banking with the same level of comfort and convenience.

In addition to the adapted services mentioned above, ING also strives to maximise the legibility of our bank cards and the accessibility of our websites.

  • ING bank cards

    We have increased the contrast of the lettering on your bank card to make it easier to read the information it contains.

  • Home'Bank and Business'Bank

    • Card readers that are easy for everyone to use

      Our card reader has been specially designed to ensure maximum ease of use:

      • High-contrast lettering
      • Easy-to-press keys
      • Intuitive button names (e.g. SIGN and IDENTIFY instead of M1, M2, etc.)
      • Longer display times (You can view your RESPONSE code for up to 90 seconds, simply by pressing any key on your ING Card Reader)

    • Adapted security procedures

      The security procedures for logging into Home'Bank or Business'Bank may present difficulties for users of screen readers.

      We have therefore developed a modified login procedure for users of talking card readers, which still provides the same level of security.


    • Page structure

      The headings of paragraphs, lists, hyperlinks and buttons are all written in the clearest and most straightforward manner possible to help you navigate your way through our e-banking services to help you find exactly what you are looking for without getting lost.

Do you need help using Home'Bank and/or Business'Bank?

Take a look at our videos, which provide step-by-step explanations of how our different online services work.

Watch our demo videos.

You are also welcome to make an appointment at one of our branches for personalised assistance.

We welcome your feedback

We are constantly working to improve our services, and as such we welcome your suggestions and comments. You can provide feedback to us in any of the four following ways:

  • By telephone on + 32 2 464 60 04 (Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.).
  • By e-mail via this form.
  • Via chat when lodging an online application.
  • At your nearest branch, which is easy to find online.