Lodging a complaint with ING

1. Not entirely satisfied with our services? Contact us!

Online

  • This is the fastest and most efficient way.
  • We will get back to you within 8 business days.
  • Explain why you are not satisfied in detail.

I want to lodge a complaint

By phone

  • For banking matters: call us on +32 2 464 60 04, Monday to Friday from 8 a.m. to 10 p.m., and Saturdays from 9 a.m. to 5 p.m.
  • For NN insurance contracts: call us on +32 2 407 70 00, Monday to Friday from 8 a.m. to 6 p.m.
  • For AXA insurance contracts: call us on +32 2 464 64 04, Monday to Friday from 8.30 a.m. to 12.30 p.m. and from 1.30 p.m. to 5 p.m.

At your branch

2. Not entirely satisfied with ING's response?

Contact us online

  • This is the fastest and most efficient way.
  • We will get back to you within 15 business days.
  • Explain why you are dissatisfied in detail.

I already lodged a complaint and I’m not satisfied with the answer.

Send us a letter

Complaint Management
Cours Saint Michel 60
1040 Brussels
Tel.: +32 2 547 61 02
Fax: +32 2 547 83 20

3. Have you lodged a complaint and are not entirely satisfied with the solution provided by ING?

Contact the Ombudsman of the sector in question.

For banking matters

When contacting the Ombudsman, always mention the complaint number assigned by ING.

Financial Disputes Ombudsman
Rue Belliard/Belliardstraat 15-17, box 8
1040 Brussels
Tel.: +32 2 545 77 70
Fax: +32 2 545 77 79
E-mail: ombudsman@ombudsfin.be

For insurance contracts

This service is intended for all problems relating to insurance, whether personal or professional. Always quote the complaint number assigned by ING in all correspondence.

Insurance Ombudsman
Square de Meeûs 35
1000 Brussels
Tel.: +32 2 547 58 71
Fax: +32 2 547 59 75
E-mail: info@ombudsman.as