How can we help you?
You should be able to see all your personal ING accounts whenever you log in to Home’Bank and your business accounts in Business’Bank. If you can’t immediately see one or more of your accounts on your account overview page, simply go to My settings > Home’Bank/Business’Bank settings > Availability of accounts and click “Modify”. You can then choose which accounts you want to appear on your Home’Bank or Business’Bank home page.
Accounts that are visible in Home’Bank or Business’Bank should normally appear automatically in your ING Smart Banking app for smartphone or tablet as well. There are some exceptions, such as accounts for which you do not hold a mandate or accounts in currencies other than euros.
Receiving your account statements electronically is easy. For statements up to 12 months in the past, simply log in to Home’Bank or Business’Bank and go to Day-to-day banking > My accounts and payments > My account statements and follow the instructions to download your required account statements. Or watch our demo video on how to download electronic account statements.
Downloading account statements from up to 12 months in the past is free of charge. Older statements can be requested from your ING branch for a fee. However, if you do not require official account statements but only a copy of your transaction history for your own records, you can export your transaction list free of charge via Home’Bank or Business’Bank. To do so, simply go to Day-to-day banking > My accounts and payments > Export transactions.
ING Smart Banking, our mobile banking app, lets you check your account balances, transfer funds, make payments and access other services wherever and whenever you like. You can download the app from Google Play (for Android devices) or the App Store (for iPhone and iPad). Once you have downloaded and installed the app, simply create a profile using your ING Payment Card and card reader. Visit our ING Smart Banking page for more info on how to download and use our app.
If your ING Card Reader stops working for any reason, you can order a new one online via www.ing.be/requestcardreader. Simply fill in your details and we will send a new card reader to the address we have for you on file as soon as possible. You can order up to 2 free card readers per year. Extra card readers are charged at 25 euros each including VAT.
If you cannot use your card reader anymore because you made too many incorrect PIN attempts, there is no need to order a new card reader. Simply use your bank card at an ATM to perform an action that requires entering your PIN, e.g. to check your balance or withdraw cash.
You should then be able to use it again to log in and sign transactions with your card reader. If your card is blocked after making too many incorrect PIN attempts at a shop or ATM, however, you will need to visit an ING branch to have it unblocked.
It is very important to keep your contact details up to date. If you change your address, use a different e-mail address or get a new mobile or telephone number, please let us know as soon as possible by logging in to Home’Bank or Business’Bank and going to My settings > Personal details > Contact details > Modify.
If you do not use Home’Bank or Business’Bank but have an electronic identity card reader, you can update your legal address, e-mail and/or telephone number via ing.be.
If you do not use Home’Bank or Business’Bank and do not have an e-ID card reader, simply visit an ING branch with your identity card to update your legal address and/or your contact details. You do not have to make an appointment.
Remember that ING will never ask you for confidential information such as your account details, PIN number or codes generated by your card reader.
For all current accounts for personal use
If you receive such a request by e-mail, please forward it right away to email@example.com.
If you receive a suspicious letter or phone call, please call our help desk immediately on +32 2 464 60 04. We are available to take your call Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.
If you suspect that your bank card has been stolen or acquired under false pretenses, call Card Stop immediately on +32 70 344 344.
For all business current accounts
If you find evidence that fraud has already been committed, including invoice fraud or CEO fraud, inform your branch or relationship manager immediately and send an e-mail with your contact details to firstname.lastname@example.org. We will contact you as soon as possible.
For more information about what to do in the event of suspected fraud and how to protect yourself, read our tips on internet security.