Zoomit Frequently asked questions
All answers on this easy online payment service
Zoomit makes it easy to pay your bills and manage your financial documents online. From utility and insurance bills to credit notes, pay slips… Zoomit centralizes your financial documents in your online banking environment. And when you want to pay a bill, you no longer have to enter account numbers or reference messages manually. All the payment information is prefilled automatically with a single click.
Once you give your utility company, insurance provider or other senders permission, you will then receive their invoices or other documents in PDF format via Home’Bank, Business Bank and ING Banking. You can then pay and/or archive your Zoomit documents entirely online, however and whenever you want.
Zoomit is completely free of charge and is part of our online banking service.
Whenever a sender wants to send you a Zoomit document for the first time, they will appear in your list of new senders. You can approve each new sender individually or agree to accept any and all new senders automatically. You can also choose whether to activate automatic approval for all your accounts or only some of them.
Zoomit makes it easy to pay your utility, insurance and other bills in a few easy steps:
• Select the bill you want to pay • Tap the "Pay" button at the bottom • Choose the account you want to use for the payment. You can also add a future execution date if you wish. All the other payment details will be pre-filled. • Confirm the payment
Zoomit lets you receive a wide range of electronic documents which you can view and manage via Home’Bank, Business Bank or our app for smartphone and tablet. A few examples:
• Utility bills • Insurance bills • Direct debits • Pay slips • Credit notes
Incoming Zoomit bills and other documents remain in your list of new documents until they are paid and/or viewed. They are then moved to your history. The exact period they remain available for viewing depends on the sender. You can check this under “Document characteristics". You can also download and save your Zoomit documents on your computer, if you wish to keep a permanent record.
Unfortunately, it is not possible to transfer your existing Zoomit documents to or from a different bank since they are linked to your account number. You can, however, easily download and save them on your computer. If you change banks and want to continue receiving bills and other documents via Zoomit, you will need to give your new account number to your approved senders.
Once you give permission for a sender to send you their documents via Zoomit, you will no longer receive them by post. However, there may be a short period of overlap, depending on the sender. Which means you may still receive paper documents at first. After that, you will only receive your documents electronically.
By default, everyone who currently has access to your account will be able to view or pay your Zoomit documents, with the exception of personal and confidential documents such as pay slips. This includes all account holders and mandate holders. If you wish, you can also choose to keep your Zoomit documents private. In that case, other account holders or mandate holders will not be able to view and/or pay them.