Apple Pay

Log in > Tap on your profile icon > Choose Settings > Tap Apple Pay > Select your ING debit card > Follow the prompts to link your card.

• Is the option “Find my iPhone” activated on your device?

Connect to your iCloud to find your device and set it to “lost”, desactivate temporarirly Apple Pay or delete all data on your iPhone or your Apple Watch.

• Is the option “Find my iPhone” not activated on your device?

Then call Card Stop immediately on + 32 78 170 170 to only block the cards connected to your Apple Wallet. You can still use your normal debit card.

Open Apple Wallet > Press + and follow the prompts to link your ING debit card.

• For your Apple Watch : first add your ING debit card to your Apple Wallet. Select the debit card you wish to use with your Apple Watch via the Apple Watch app.
• For your iPad: set up is just like on an iPhone. Just make sure you have the ING Banking app installed on your iPad.  
• For your Mac : go to 'System Preferences', click on 'Wallet and Apple Pay' and follow the instructions. Here you are not redirected to the ING Banking app, and you must enter and confirm your debit card details manually.

Not at all! Apple Pay is completely free. 

Anyone,

- with an iPhone, Apple Watch, iPad or Mac

- over the age of 16

- with a private ING current account to which a debit card is linked 

- who has installed the ING Banking app

Use Apple Pay with any device (iPhone, iPad, Apple Watch and Mac) listed on the Apple Support page. 

Check the Apple Support page to see which operating system your iPhone, Apple Watch, iPad or Mac is running on and update it if necessary and possible. 

https://support.apple.com/en-us/HT204506

The easiest way to do this is with the ING Banking app. See above explanation.

• Go to 'Wallet and Apple Pay' via 'Settings' on your iPhone
• Select 'Add card’
• Tap 'Continue' and choose 'ING' as the bank in the list
• You will be automatically redirected to the ING Banking app
• Follow the instructions to link your card.

Select the debit card you wish to use with your Apple Watch via the Apple Watch app.

Just like on an iPhone. Just make sure you have the ING Banking app installed on your iPad.  

Go to 'System Preferences', click on 'Wallet and Apple Pay' and follow the instructions. Here you are not redirected to the ING Banking app, and you must enter and confirm your debit card details manually.

Unfortunately, you cannot use Apple Pay with a debit card linked to a business account yet.

No, Apple Pay can only be used with an iPhone, iPad, Apple Watch and Mac.

Any ING debit card linked to an ING private current account. 

The newest devices accept up to 12 different cards in the Apple Wallet app. Older models only have room for 8.

Find out more on the Apple Support website.

- Go to 'Transaction preferences' and choose the option to change your default credit card.

Go to 'Wallet' on your device and tap the card you want to delete

Tap the blue circle with three white dots in the upper right corner

Select 'Delete this card' at the bottom

Your card is now permanently deleted    

The transactions made with this debit card are no longer visible in the Apple Wallet app

Please note! You cannot remove your ING debit card through the ING Banking app, this is only possible in the Apple Wallet app itself.  

Feel free to use Apple Pay on multiple devices at once. However, you will need to add the debit cards to the Apple Wallet app again on each separate device.

You just need to re-add your debit card(s) to the Apple Wallet app on that device.

Yes, feel free to pay with Apple Pay at any merchant outside Belgium that accepts Maestro and displays the Apple Pay logo and the contactless payment symbol.

Via Safari browser in online shops working with Apple Pay and Maestro

• Check if the website or app accepts Maestro
• Choose 'Apple Pay' as your payment method
• Confirm the payment with Face ID or Touch ID

• Double tap on the button on the side of your Apple Watch

• Hold the screen of your Apple Watch a few centimeters away from the payment terminal (make sure you wear your Apple Watch on your wrist)

• Wait until you feel a tap... and you have paid.

Do you see 'Done' and a tick on the screen? Then you have paid!

• Check if the website (use Safari as browser) or app accepts Maestro
• Choose Apple Pay for your payment
• Double tap the button on the side of your Apple Watch
• Wait until you feel a tap and you have paid.

You only need an internet connection to add a new card to the Apple Wallet app.

No. If fingerprint or face recognition is not set up on your iPhone, you can still approve the payment with your iPhone's unlock code.

You can still use Apple pay even though contactless payments are disabled on your debit card.

In your ING Banking app or in Home'Bank on your computer, you can find all the transactions on your account statements and in the transactions on your account.

• You have insufficient funds in your account or
• The daily limit of your card has been reached

or

• The debit card linked to the Apple Wallet has been blocked

Yes, you can, if your payment terminal accepts contactless Maestro payments.

The limits are the same as those on your debit card.

Please note that we will add Apple Pay payments to any other payments you make with your card. 

See for more information on your debit card limits via this link.

This is possible, provided the merchant has a suitable payment terminal that accepts contactless payments and Maestro.

Absolutely: security is always paramount at ING.

You can never pay without a fingerprint, facial recognition or the unlock code of your iPhone.

NFC (Near Field Communication) technology ensures the secure exchange of data. NFC only works within a radius of about 5 centimeters. You have to hold your device close to the terminal to exchange data. In addition, you always have to confirm your payment with fingerprint, facial recognition or unlock code.