Lost or stolen card ..?
Block immediately your debit and credit card online.
Log in via itsme® or with your ING Card Reader and another ING debit card.
-
ING Banking app
Via section "Services" > Cards > Block a lost or stolen card. A new card will be sent by post.
-
By phone
Call Card Stop +32 (0)78 170 170. Card Stop will immediately block your debit and/or credit card and provide you with a new card. Card Stop is available 24 hours a day, 7 days a week.
You don't have to do anything else. Your card is immediately blocked and replaced. We will send you it by post within 5 working days to the postal address registered in our systems.
Follow the instructions included with your card to request your new PIN. You don’t need to go to an ING Branch.
This number proves that your card has been blocked. Please keep this number safe, it could be requested in case of a fraudulent usage of your card.
Here you will find more information about disputing a transaction.
In that case, there is no need to block your card. You can have your existing debit card or credit card replaced online via Home’Bank, Business'Bank or via the ING Banking app.
-
- Card damaged/unreadable?
- Order a replacement card
-
- Credit card, PIN code and security
- What there is to know!
