Cards and payments

17 April 2018

Card lost or stolen?

Have you lost your debit or credit card or has it been stolen? Call Card Stop immediately on +32 70 344 344 to have your card blocked and apply for a replacement.

Why call Card Stop if your card is lost or stolen?

Card Stop is the central service that

  • Available 24/7: you can contact Card Stop 24 hours a day, 7 days a week.
  • Guaranteed security: Card Stop guarantees that your debit or credit card will be blocked as soon as you call.
  • Replacement card: Card Stop will apply for a replacement card for you and send you a new PIN.

What information do I have to provide?

In order to block your card, Card Stop will ask you for the following information:

  • the number of cards you wish to block
  • the card type (Bancontact/Mister Cash, Visa or MasterCard)
  • your card issuer's name (generally your bank)
  • the account number linked to your lost or stolen card
  • the card number or personal details of the holder, generally you (full name, date of birth and postcode).

What if my card is damaged or illegible but not lost?

In that case, there is no need to contact Card Stop. You can have your existing debit card replaced via Homeā€™Bank, Business'Bank or via the ING SmartBanking app - Menu (3 lines at the top left) Self-service Corner > My accounts and cards > Replace an unreadable or broken debit card.