Cards and payments

11 March 2021

Debit or credit card lost or stolen?

Block immediately and effortlessly your debit and credit card online. You can also call Card Stop on 070 344 344 (0.30 euro/min) to block your card .

How to block your debit or credit card online?

Do you have another ING debit card or do you have your debit card details? In that case use your ING Card Reader or ITSME to log into Home’Bank or Business’Bank and submit your request in the self-service corner (Services / self-service corner / Block your ING debit card online) to immediately block your debitcard.

You can also easily and quickly block your credit card online in Home’Bank or Business’Bank (Services / self-service corner / Block your ING credit card online).

Once your request has been submitted, your debit or credit card is immediately blocked and replaced. We will send you a new card by post within 5 working days to the postal address registered in our systems. 

Your PIN code will be sent by text message, you don’t need to go to the ING Branch. Follow the instructions included with your card to request your new PIN by text message.

Do you still want to block your card by phone? This is still possible by calling Card Stop +32 70 344 344 (0.30€/min). Card Stop will immediately block your debit and/or credit card and provide you with a new card. Card Stop is available 24 hours a day, 7 days a week.

Did you discover, after blocking your debit or credit card, a suspicious transaction?

When a debit or credit card is blocked online, a file number is automatically generated. This number proves that your card has been blocked. Please keep this number safe. If your debit or credit card has been used without your permission, you will need to provide this number when disputing a payment or if you file a complaint to the police.

Here you will find more information about disputing a transaction.

What if your card is simply damaged or illegible ... but not lost?

In that case, there is no need to contact Card Stop. You can have your existing debit card or credit card replaced via Home’Bank, Business'Bank or via the ING Banking app.