Cards and payments

12 June 2018

Not entirely satisfied? Let us know

It’s simple and fast to lodge a complaint with us. There are several ways you can do it: online, by phone, by post or at one of our branches.

Not entirely satisfied with our services?
Contact us online
  • This is the fastest and most efficient way.
  • We will get back to you within 8 business days.
Call us
  • For banking matters: call us on +32 2 464 60 04, Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.
  • For NN insurance contracts: call us on +32 2 407 70 00, Monday to Friday from 8 a.m. to 6 p.m.
  • For AXA insurance contracts: call us on +32 2 464 64 04, Monday to Friday from 8.30 a.m. to 12.30 p.m. and from 1.30 p.m. to 5 p.m.
Visit one of our branches


Not entirely satisfied with ING's response?
Contact us online
  • This is the fastest and most efficient way.
  • We will get back to you within 8 business days.
  • You can explain why you are not satisfied in detail.
Send us a letter

Complaint Management
Cours Saint Michel 60
1040 Brussels
Tel.: +32 2 547 61 02
Fax: +32 2 547 83 20

Have you lodged a complaint and are not entirely satisfied with the solution provided by ING?
Contact the Ombudsman of the sector in question.

When contacting the Ombudsman: always mention the complaint number assigned by ING.

Financial Disputes Ombudsman

North Gate II, Koning Albert II-laan 8

1000 Brussels

Tel.: +32 2 545 77 70

Fax: +32 2 545 77 79

E-mail: ombudsman@ombudsfin.be


For insurance contracts: This service is intended for all problems relating to insurance, whether personal or professional. Always quote the complaint number assigned by ING in all correspondence.

Insurance Ombudsman

Square de Meeûs 35

1000 Brussels

Tel.: +32 2 547 58 71

Fax: +32 2 547 59 75

E-mail: info@ombudsman.as