How do I repay the amount spent with my ING Card?

2 options : You can repay your total spend in one go . If you repay it before the 5th of the following month, you will not pay any interest . You repay with several instalments . You repay the mandatory minimum amount (10% of the amount of your total spending with a minimum of 25 EUR) and you repay the remainder at your convenience. Debit interest is applied to the outstanding balance (variable rate depending on the amount of your credit limit).

What interest rate is applied?

The interest rate is communicated on an annual basis and expresses the debit interest due in the event of drawdown of the ING Card overdraft facility. In practice, it is calculated and applied on a monthly basis on the amounts not reimbursed, in proportion to the time elapsed. The interest rate is indicated on the monthly statement .

Why do I have to pay back a minimum monthly amount?

According to the conditions laid down by law and included in your ING Card contract, the amount to be refunded monthly represents by default 10% of the total amount of your purchases. The information on the mandatory minimum monthly refund is indicated on the monthly statement , in the lower part: “This amount of xxxxx€ will be automatically debited from your account BExx xxxx xxxx.” The minimum monthly amount to be refunded applies if there is still an outstanding balance on your ING card, even if you have not used your card recently. This amount is automatically deducted from your ING Card account on the first day of the month following receipt of your expenditure statement. If you do not have an ING current account, you must transfer the amount to your ING Card account yourself. If you do not repay the minimum monthly amount due from your ING Card, you will receive a reminder letter explaining the steps to follow. ING may also be required to terminate the contract and block your card.

Why do I have to pay back the entire balance on a specific date (zero balancing)?

The credit linked to the ING Card cannot be used indefinitely. According to the Consumer Credit Law, the holder of an ING Card must repay in full the amount used after a period fixed by law (called zero balancing period ). The end date of this zero balancing period is indicated on the monthly statement: ‘Zero-balancing: the total outstanding balance must be paid back by xx/xx/xxxx at the latest.’ For the zero balancing to take effect, your ING Card balance must remain at zero or above zero for at least 48 hours. Warning letters are mailed to you 8 months and 2 months before the deadline to remind you of your repayment obligation.

What if I don't pay off the balance in full on time?

If you do not repay the balance of your ING Card in full by the end of the zero balancing period, you are in breach of your credit agreement. You will receive a reminder letter explaining the steps to follow and ING may be forced to terminate the contract and block your card.

How to transfer money to my ING Card credit card to raise my payment limit?

You can temporarily increase your card limit by transferring funds to your ING Card account: your credit card limit will be increased by the amount of the transfer. Funds are available within two business days. It is not possible to permanently increase the limit of your ING Card.

How much does an ING Card credit card cost?

Administration fee: an ING Card costs 27 euros per year, and 10 euros if you are aged under 26. This card fee is automatically debited from the ING Card account for the following full year. The debit is made on the first day of the month following the card opening or the card expiration date. Payments: use the card to pay in hotels, restaurants, shops, supermarkets, and more within the euro zone at no extra charge. For payments made outside the euro zone, a foreign exchange margin of 2% will be applied. Cash withdrawals: if you use the card to withdraw cash in euro from an ATM, a fee of 6 euros + 1% of the amount withdrawn is applied. If you withdraw cash in euro from a bank branch, the fee is 8 euros + 1% of the amount withdrawn. For withdrawals outside the euro zone, a foreign exchange margin of 2% is also applied to the amount withdrawn. Replacement card: free in case of a defect. 9.99 euros in the event of loss or theft.

Which insurances are linked to my ING Card credit card?

Your ING Card credit card comes with 3 different types of insurance cover at no extra charge. The buyer's guarantee Internet purchase delivery cover Travel accident insurance Discover here the insurance offer and how to submit a claim file. For all other information about this insurance, please refer to the general terms and conditions . .

What do I need to do to use my credit card abroad?

Unlike some banks, your credit card is automatically activated for international use . No special action is required on your part. You have the freedom to make payments and withdraw cash in any country, completely securely.

How do I keep track of my expenses?

Check your expenses whenever you want: you can check the transactions of the current month and the previous month via the ING Banking app or Home’Bank. and have an overview of the available credit limit. The total amount of expenses is debited from the ING Card account on the 28th of the month.

How do I dispute a transaction?

You can dispute a transaction via the website macarte.be .

How do I get my ING Card monthly statement?

ING Card monthly statements are available free of charge - Online in the ING Banking app : click on the bell-shaped icon at the top right of ‘Overview’ and then on ‘Documents’; in Home’Bank : click on the name of your profile at the top right of ‘Overview’ then on ‘Documents’. - or in paper format, sent by post If you receive your account statements electronically, your ING Card expenditure statements are also available online, in downloadable PDF version.

How to request a copy of my ING Card monthly statement?

You can request a duplicate of your ING Card monthly statements that are not available online or that were sent by post, by contacting ING Customer Service via chat , available 24/7 in the ING Banking app.

How can I terminate my ING Card credit card?

You can cancel your ING Card credit card from your ING Banking app. From the 'Overview' tab, tap 'Services' at the bottom right of your screen. Then select the 'Cards' option in the 'Do it yourself' menu. Then choose 'Credit cards' and tap 'Terminate'. You can cancel your ING Card credit card from your Home'Bank. Log in using the ING Banking app or itsme®. Click on 'Go to the Self-Service corner' under the 'Services' tab on the left of your screen. Then choose 'Terminate your credit card' in the 'Credits card' menu and follow the various steps.

Where can I find the zero balancing date of my ING Card credit card?

You can find the zero balancing date of your ING Card credit card at the bottom of your expenditure statement.

How do I recover a positive balance that has been credited to my credit card?

When the amount of a credit card transaction is refunded by a merchant, the amount is added to the card's available funds. If your card has a positive balance on the 22nd of the month , this amount is automatically refunded to your current account. Don't want to wait until the 22nd of the month? Make the request directly via macarte.be

ING Card frequently asked questions