Cards and payments

Self Service Zone – ING Card

You haven’t received your online purchase? Was your latest purchase damaged on delivery? Find out how to proceed to correctly open a claim file.

Procedure

1. SUBMIT A CLAIM ONLINE TO INTER PARTNER ASSISTANCE

  • You submit a claim online (*) and you are directed to Inter Partner Assistance website where you can also upload the necessary documents/proofs. Please scan these documents separately in pdf format before filling in the declaration.
  • Choose the option "Start my non travel claim".
  • After entering your personal details, select ING from the Insurance Provider menu and complete the details relating to the incident

If you cannot submit the claim online, you can contact Inter Partner Assistance by phone on number +32 2 550 05 21.

(*)You are now leaving the ING Belgium website and going to a website not managed by ING Belgium. We are not responsible for the content or availability of the linked sites. If you have more detailed questions or concerns about the products and services offered by third parties through the linked third-party website, please contact the third party.


2. INTER PARTNER ASSISTANCE ANALYSES YOUR CLAIM

Inter Partner Assistance analyses your claim notification form. Once this has been accepted, a claims file will be set up within 5 working days. You will then receive, by email, an acknowledgment of receipt including the reference number of your file.


Incomplete file?

If your file is not complete, you will receive an email from the insurer asking you to send in the necessary documents.

Questions about your file?

If you have any questions concerning your claim, directly contact Inter Partner Assistance at +32 2 550 05 21. Unfortunately, ING Client Services cannot give you any information about the status of your file.

More information?

If you want more information on insurances linked to your ING Card credit card, call Client Services on + 32 2 464 60 04 (choose option 3 and then 1) from Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 9 a.m. to 5 p.m.,

Read the general conditions (PDF)

Documents

The ING Card gives you 3 additional types of insurance. Each type of cover corresponds to a claim type and thus requires specific documents.


In all cases:

  • Credit card statement confirming the payment of the item with your ING Card.
  • Documents relating to the object, such as the purchase date and price, the till receipt, etc.

In the event of aggravated theft:

  • Police statement.
  • If the theft included violence, a medical certificate or a declaration drafted by you.
  • If the theft occurred through break in, all evidence of damage. For instance: the locksmith's invoice.

In the event of accidental damage:

  • Original estimate or repair invoice.
  • Seller's certificate detailing the damage caused and certifying that the object cannot be repaired.