Cards and payments

14 June 2018

Self Service Zone – ING Card

You haven’t received your online purchase? Was your latest purchase damaged on delivery? Find out how to proceed to correctly open a claim file.



  • Select the claim type and download the form from the “Documents” section below.
  • Fill in your details and sign the form before you send it back to Allianz, 32, Boulevard Roi Albert II, 1000 Bruxelles – Belgium or via e-mail ( with all the documentary evidence related to the claim.


Allianz analyses your claim notification form. Once this has been accepted, a claims file will be set up within 5 working days. You will then receive a letter by post giving you the file number, the name and contact details of the person in charge of your claim at Allianz.

Incomplete file?

If your file is not complete, you will receive a letter by post from your insurer asking you to send in the necessary documents.

Questions about your file?

If you have any questions concerning your claim, contact the person in charge of your file at Allianz at +32 2 290 64 68 directly. Unfortunately, ING Client Services cannot give you any information about the status of your file.

More information?

If you want more information on insurances linked to your ING Card credit card, call Client Services on + 32 2 464 60 04 (choose option 3 and then 1) from Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 9 a.m. to 5 p.m.,

Read the general conditions (PDF)


The ING Card gives you 3 additional types of insurance. Each type of cover corresponds to a claim type and thus requires specific documents.

In all cases:

  • Credit card statement confirming the payment of the item with your ING Card.
  • Documents relating to the object, such as the purchase date and price, the till receipt, etc.

In the event of aggravated theft:

  • Police statement.
  • If the theft included violence, a medical certificate or a declaration drafted by you.
  • If the theft occurred through break in, all evidence of damage. For instance: the locksmith's invoice.

In the event of accidental damage:

  • Original estimate or repair invoice.
  • Seller's certificate detailing the damage caused and certifying that the object cannot be repaired.