Q: Automatic payments where you define the options

Choose the frequency and the date Set the frequency of your standing order in euro (SEPA) yourself: e.g. weekly, fortnightly, monthly, every two months, every three months, every six months or every year. If you opt for payments made every month (or less often), you can also specify the exact date of execution (e.g. the 7th of each month). Choose a fixed amount Setting up a standing order in euro (SEPA) is the ideal solution for regularly transferring a fixed amount to the same bank account: e.g. to pay your rent.

Question 1

Automatic payments where you define the options

Accepted Answer

Choose the frequency and the date
Set the frequency of your standing order in euro (SEPA) yourself: e.g. weekly, fortnightly, monthly, every two months, every three months, every six months or every year. If you opt for payments made every month (or less often), you can also specify the exact date of execution (e.g. the 7th of each month).
Choose a fixed amount
Setting up a standing order in euro (SEPA) is the ideal solution for regularly transferring a fixed amount to the same bank account: e.g. to pay your rent.

Question 2

Create, cancel or modify a standing order in euro (SEPA)

Accepted Answer

Create a standing order in euro (SEPA)

Setting up a standing order is easy via Home'Bank, a Kiosk machine, or via the ING Banking app for smartphone:

In Home'Bank, click on "New transfer" at the top of your screen and then fill in the details of the beneficiary, the amount and the description (if necessary). Choose "Recurring" and select the frequency. Click on "Submit" to create your standing order.
From the ING Banking app, tap "Transfer". Then fill in the details of the beneficiary, the amount and the description (if necessary). Tap "Date and frequency" and select the frequency. Press "Confirm" to create your standing order.

Once set up, your standing order will be executed automatically.

Cancel a standing order in euro (SEPA)

You can cancel a standing order at any time via Home'Bank:

Log in using the ING Banking app or itsme®. Click on "Transfers" on the left of your screen and then choose the "Payments" option. Select the standing order you want to cancel and click on the orange bin.

You can cancel a standing order at any time from ING Banking app:

From the "Payments" tab, tap "Pending payments". Choose the account with which the standing order is executed. Then select the relevant standing order and tap "Remove".

Modify a standing order in euro (SEPA)

You can modify an existing standing order via Home'Bank. Log in using the ING Banking app or itsme®. Click on "Transfers" on the left of your screen and then choose the "Payments" option. Select the standing order you want to modify and click on "Edit".
You can change your standing order from your ING Banking app. From the "Payments" tab, click on "Planned Payments". Choose the account with which the standing order is executed. Then select the relevant standing order and click on "Modify".

Question 3

Your standing order was not executed ?

Accepted Answer

It's probably due to an unsufficient balance on the account.

In this case, you have to encode the payment (SEPA transfer) by yourself.

Question 4

Free of charge

Accepted Answer

Setting up and using standing orders in euro (SEPA) are completely free of charge, except if your standing order cannot be executed because of insufficient funds in your account. In some such cases, fees will apply.