Cards and payments

Unblock your ING credit card

View the different options for unblocking your ING credit card.

You blocked your ING credit card with Card Stop

Once your request has been submitted Card Stop will immediately block your ING credit card and provide you with a new one. 

Make sure your postal address is up to date because your new ING credit card will be sent to the postal address registered in our systems. 

If you did not receive a replacement card, you must order a new ING credit card via the Self-service corner.

You blocked your ING credit card online

Once your request has been submitted, your ING credit card is immediately blocked and replaced. We will send you a new ING credit card by post within 5 working days. 

Make sure your postal address is up to date because your new ING credit card will be sent to the postal address registered in our systems. 

Your PIN code will be sent by text message, you don’t need to go to an ING branch. Follow the instructions included with your ING credit card to request your new PIN by text message.

If you did not receive a replacement card, you must order a new ING credit card via the Self-service corner.

Suspicion of fraud

If we suspect that someone has used your ING credit card without permission, we will temporarily block your ING credit card.

You will receive a text message informing you of this, along with a request to call Worldline on +32 2 205 85 85 (quick code 1500). Worldline’s employees will check whether or not you authorised the payment in question. 

  • If you confirm that everything is in order within 24 hours, your ING credit card will be unblocked and you can use it again straightaway.
  • If you confirm that there was in fact a case of fraudulent use of your ING credit card, it will remain blocked and you will receive a replacement card. 
  • If you don't react, your ING credit card will remain blocked. After 5 days we will send a reminder by post.

Your ING credit card expired

The renewal of your ING credit card is automatic. Your new ING credit card will be sent to the address we have in our system. 

Your old ING credit card will be automatically deactivated as soon as your new ING credit card becomes active. You can continue using your old PIN code.

We recommend destroying your old ING credit card by cutting both it and the chip in half with a pair of scissors.

If you did not receive a replacement card, you must order a new ING credit card via the Self-service corner.

In some cases, it is not possible to order a new ING credit card. Please contact our customer service.

You entered 3 times a wrong PIN code

Your ING credit card is blocked after 3 wrong codes. Consult the PIN code via the Self-service area of ​​the ING Banking app and your card will be unblocked.

You will then need to reactivate it by performing a transaction using the recently accessed PIN code, such as a purchase in a store (not an online purchase) or a cash withdrawal from an ATM.

Didn't find a solution?

Chat with us directly from the app for support. Check all contact options here