Current accounts

22 May 2018

ING’s services for people with special needs

ING is aware of the particular needs of people with disabilities or physical restrictions. That’s why we have developed special tools and services to meet these needs, such as the talking card reader. Find out more about how ING is working towards being the bank which is accessible to everyone.

Do you have a visual impairment?

We offer two solutions for our customers who have a visual impairment.

1. Enlarge the text on your card reader

Your card reader displays an identification code which you need to enter on your computer in order to login to Home'Bank or Business'Bank and sign banking transactions.

If you have difficulty reading this code, you can make the text larger by pressing the zero key when the RESPONSE is displayed.

2. The talking card reader

ING also has a talking card reader for online banking with Home'Bank and Business'Bank. It reads out what you enter yourself and what you need to enter.

You can obtain this card reader and a set of earphones completely free of charge in one of 2 ways:

  • By calling us on +32 2 464 60 04. We can be contacted Mondays to Fridays from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.
  • By visiting your ING branch.
Instructions for using the ING talking card reader

You can use this card reader to log in to Home'Bank and Business'Bank, to sign transactions and to create a password. Below you will find 3 PDF files which show you how to do so:

Using a talking card reader from another bank

Even if you prefer using a talking card reader from another bank compatible with our own e-banking services, you still have the opportunity to register as a Home'Bank and/or Business'Bank user with a visual impairment. We can then adapt certain settings in order to meet your needs.

Please let us know by calling us on + 32 2 464 60 04 (Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.).

Do you have limited mobility?
Accessing an ING branch by wheelchair

Many ING branches are accessible to people who use wheelchairs. There is sufficient room to manoeuvre and our Self’Bank (or ATM) machines are designed for maximum ease of use in terms of screen height, legibility, etc.

A quick search of our site will reveal which branches in your area are accessible for wheelchair users.

Find your nearest ING branch

ING's vision on accessibility

We are constantly working to improve access to our services to allow all our customers to manage their personal and professional banking with the same level of comfort and convenience.

In addition to the adapted services mentioned above, ING also strives to maximise the legibility of our bank cards and the accessibility of our websites.

ING bank cards

We have increased the contrast of the lettering on your bank card to make it easier to read the information it contains.

Home'Bank and Business'Bank

Card readers that are easy for everyone to use

Our card reader has been specially designed to ensure maximum ease of use:

  • High-contrast lettering
  • Easy-to-press keys
  • Intuitive button names (e.g. SIGN and IDENTIFY instead of M1, M2, etc.)
  • Longer display times (You can view your RESPONSE code for up to 90 seconds, simply by pressing any key on your ING Card Reader)
Do you need help using Home'Bank and/or Business'Bank?

Take a look at our videos, which provide step-by-step explanations of how our different online services work.

You are also welcome to make an appointment at one of our branches for personalised assistance.

Adapted security procedures

The security procedures for logging into Home'Bank or Business'Bank may present difficulties for users of screen readers.

We have therefore developed a modified login procedure for users of talking card readers, which still provides the same level of security.

Page structure

The headings of paragraphs, lists, hyperlinks and buttons are all written in the clearest and most straightforward manner possible to help you navigate your way through our e-banking services to help you find exactly what you are looking for without getting lost.

We welcome your feedback

We are constantly working to improve our services, and as such we welcome your suggestions and comments. You can provide feedback to us in any of the four following ways:

  • By telephone on + 32 2 464 60 04 (Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.).
  • By e-mail via this form.
  • Via chat when making an online application.
  • At your nearest branch, which is easy to find online.