What options does the electronic statement service offer?

If you choose to receive your account statements electronically, you can download them in PDF format via Home'Bank or Business'Bank . You can also request duplicates for the account statements of the accounts from which you receive electronic statements. Change your settings to also receive your account statements electronically. View our demo " Electronic account statements " for more info.

How to download or print e-statements via Home' or Business'Bank (Online /web)?

You can request your electronic statements via Home'Bank or Business'Bank . Log in using the ING Banking app or itsme®. Click on 'Download' under the 'Overview' tab and select the 'Account statements' option. Then choose the account for which you would like to obtain the account statements and click on the account statements that you would like to download. Only the last 10 statements are available per account. If your account statements for a specific period are no longer available, you can request duplicates. You can ask electronic duplicate statements dating back up to 10 years in the past free of charge via Home'Bank or Business'Bank. You can request paper duplicates for a fee of 30 euros per 12 month period. Alternatively, you can export a list of your transactions for an unofficial record of your account movements.

How to download or print (electronic) statements via the ING Banking App?

You can request your electronic statements via your ING Banking App. After logging in, click on the account for which you want to download statements, then click on the Manage button and then choose Download your account statements. And then follow the various steps. Only the last 10 statements are available per account. If your account statements for a specific period are no longer available, you can request duplicates. You can ask electronic duplicate statements dating back up to 10 years in the past free of charge via Home'Bank or Business'Bank. You can request paper duplicates for a fee of 30 euros per 12 month period. Alternatively, you can export a list of your transactions for an unofficial record of your account movements.

How can I change the way I receive my account statements?

Change the way you receive your account statements from your Home'Bank. Log in using the ING Banking app or itsme®. Click on 'Download' at the top of the screen and choose the 'Account statements' option. Then click on 'Edit delivery method' to change the reception mode.

What is the difference between an account statement and a duplicate?

By statement of account we mean the original statement. You can only request an account statement once on paper. A duplicate is an official copy of an account statement. It therefore also mentions the same information about the transactions that you have performed in a certain period. With electronic statements, originals and duplicates are 100% identical. You can request electronic duplicates of the last 10 years for free via Home'Bank or via Business'Bank . You can also request paper statement duplicates (e.g. if your account has been closed or if you need your statement to be sent to a different address) by contacting us . They cost 30 euros per 12-month period.

What to do if my account statements or duplicates have disappeared?

We keep the last 10 statements generated for each account, e.g. • if you have daily statements: the last 10 working days. • if you have monthly: the last 10 months. You can only download account statements when the due date of the account statements has been reached and there has been a movement in the account since the last account statement. Check the due date and frequency of the statement extracts in Home'Bank or Business'Bank . You can generate any statement you need under the “ Duplicates ” tab. It has the same legal value as the original statement. When duplicates have been requested, you have a period of 7 calendar days to download them. If you do not download them within that period, you can request duplicates again in Home'Bank or Business'Bank.

Can I download the old statements on Home'Bank or Business'Bank (Online/web)?

Yes, of course. You can go ten years back in time from your Home'Bank or Business'Bank. Log in using the ING Banking app or itsme®. Click on 'Download' at the top of the screen and choose 'Account statements'. Then select 'Request duplicates' and follow the various steps.

Can I download the old statements with my ING Banking App?

Yes, of course. You can go ten years back in time from your ING Banking App. After logging in, click on the account for which you want to download statements, then click on the Manage button and then choose Download your account statements. Select the 'Request duplicates' button on top and then follow the various steps.

Requested statement duplicates, but have not received all?

It is possible that there are no transactions for this period.

Why have I not received my account statements yet?

You receive your statement on a fixed periodicity (daily, weekly, every two weeks or monthly). On that date we generate a PDF with the statements of the past period. If no statement is present, then it is because: The maturity date for the statement of the account is not yet reached. If you need a statement before the next maturity, You can generate it under the “Duplicates” tab. (see hereunder): OR • There has been no transaction/movement since the last statement (A PDF is only generated when a movement/transaction is booked in the past period).

Who can download electronic statements and duplicates?

Everyone who is entitled to consult the account ("consultation rights") in Business'Bank or Home'Bank has access to this service. After duplicates have been requested the requester has 7 days to download them.

What is the default frequency/date for receiving my e-statements?

As an individual, you will receive your account statements once per month via Home'Bank on the same day of the month on which you opened your account. For example, if you opened your account on 15 September, then by default you will receive your electronic account statements on the 15th of each month.

Why is there a new statement every day?

It’s because your periodicity for the account(s) is set on “Daily”. To see what the setting is for each individual account and to change the frequency (to daily, weekly, every two weeks or monthly) check under the tab “ Manage reception method ”.

How to change the reception method for my account statements?

In Home'Bank or Business'Bank : in the menu, select "Day-to-day banking > My current accounts >Account statements". There are 2 ways to change the reception method: Click on "Actions"next to the account and select "Change statement reception method". You can also change the reception method for different accounts at the same time. To do this, select the accounts, click on "Bulk actions" and select "Change statement reception method". Note: Are you changing from "Electronically (PDF)" back to "Paper" and have not requested all statements yet? In that case the remaining statements are automatically requested and delivered electronically for one last time.

Does changing the method receiving statements apply to everyone?

Yes. If several people have access to a given account, any change to the reception method (e.g. from postal delivery to electronic) will apply to everyone.

How do I request to switch to e-statements for all my accounts?

Yes of course. Nevertheless, you must submit a separate application for each account. You control the settings of your bank statements in Home'Bank or Business'Bank .

Is it possible to group accounts if e-statements is chosen for main account?

No. It is not possible to group accounts with a main account for which you receive the account statements electronically.

Do I have to print my electronic account statements?

No, this is not compulsory. The great advantage of electronic statements is that you can keep them on your hard disk. This way you save paper and contribute to improve the environment. Do you need a printed statement? In that case you can choose which statements and how many copies you need printed.

What is the legal value of electronic account statements?

The legal validity of these account statements is the same as those received by post.

How much do the electronic account statements cost?

Electronic account statements are free of charge. Electronic duplicate account statements for transactions, which can date back up to 10 years, can also be obtained free of charge via Home'Bank or via Business'Bank . You can also request paper duplicate account statements for a fee of 30 euros per 12 months. Don't receive electronic account statements yet? Request to receive your account statements electronically by logging into Home'Bank or Business'Bank now.

Can copies of statements still be sent to multiple addresses when choosing e-statements?

If you switch delivery method from "Post" to "Electronic", any automatic forwarding to other addresses will be cancelled. In other words, you will only be able to receive your account statements electronically in PDF format. Of course, once downloaded, you can print out or forward your statements to any recipient by post or e-mail.

Where can I find the statement number on my e-statements?

As a part of limiting the number of pages and to reduce paper consumption, the statement number is not in the footer anymore but next to each transaction. That way transactions from several statements can be on the same page. In the footer remains only the page number.

How do I download a transaction overview in .csv or .txt format?

Download your transaction overview in .csv or .txt format from your Home'Bank. Connect using the ING Banking app or itsme®. Click on 'Download' and choose the 'Transactions' option. Then select the account from which you wish to download transactions, enter the time period and choose the type of file you wish to obtain. Click on 'Download transactions'.

What should I do if I have a problem downloading account statements?

This may be a technical problem. Please try with another browser or reset your browser's cookies. If you do this via your ING Banking App, check that it has been updated.

Account statements Frequently asked questions