Q: How long does it take to switch banks?

The account holder may enter the bank switching date on the request form. This bank switching date falls at the earliest on the tenth (10th) bank working day and at the latest one (1) month after the starting date after the date on which the new bank receives the request form duly completed and signed by the holder of the bank account(s).

Question 1

What does the bank switching service include?

Accepted Answer

Using the bank switching service, the holder of a bank account or accounts can transfer their payment orders, which are executed on the former payment account, to the new payment account.

The holder of a bank account or accounts can also request the settlement of the former payment account.

The holder of a bank account or accounts can choose from the following options as part of the bank switching service:

the transfer of all payment orders.
the transfer of all payment orders and the settlement of the former payment account.
the provision of information to creditors of direct debits in euro (SEPA) and/or payers of recurring incoming money transfers in euro (SEPA).
the settlement of the former payment account (without transferring the payment orders).

Question 2

Should I transfer my income to ING?

Accepted Answer

In theory, this is covered by the bank switching service (see "payment order").

However, if you wish, you can make the switch yourself by communicating the number of your ING current account to your employer or payment agency.

You can also use this form.

Question 3

Will I have any administration to do?

Accepted Answer

No. The new bank will implement the bank switching service and get in contact with the former bank.

Question 4

What is a ‘payment order’?

Accepted Answer

In the context of bank switching, this refers to payment orders that have to be executed on the former payment account and that belong to one of the categories listed below:

active direct debits in euro (SEPA) for which at least one effective direct debit has been executed within the last thirteen months before the starting date.
standing payment orders.
sending money in euro (SEPA) set up for a future execution date.
recurring incoming money transfers in euro (SEPA): i.e. transfers that meet one of the following criteria within the last thirteen months before the starting date:
- the reference in the money transfer begins with /A/, /B/ or /C/; or
- at least six money transfers, effected by the same payer, within the last thirteen months before the starting date, except for transfers from a current account in the account holder’s name.

Question 5

How long does it take to switch banks?

Accepted Answer

The account holder may enter the bank switching date on the request form. This bank switching date falls at the earliest on the tenth (10th) bank working day and at the latest one (1) month after the starting date after the date on which the new bank receives the request form duly completed and signed by the holder of the bank account(s).

Question 6

Will my payments be interrupted?

Accepted Answer

Payments will be transferred on the date you have chosen. There will therefore be no interruptions to your payments.

Question 7

How can I make ING my main bank from the ING Banking app?

Accepted Answer

From the "Overview" tab, tap "Services" at the bottom right of your screen. Then select the "Payments & Cash" option in the "Self-service" menu. Choose "Make ING your main bank" and follow the various steps.