Current accounts

Closure of your vault

Your habits change, our products too.

Nowadays, things like digital solutions and remote assistance and advice are becoming more and more part of our daily lives. Which is why we’re constantly reviewing the services we offer at out branches. 

As part of that process, ING decided to stop offering safe deposit boxes. So our branch employees can focus on giving top-notch advice.

What do I need to do?

Please make an appointment to collect the contents of your safe deposit box as soon as possible. Simply call us on +32 2 486 80 00, Monday to Friday between 9:30 a.m. and 6 p.m.

Please note: if you do not empty your safe deposit box, we will have no option but to open it by force in the presence of a court bailiff. This will incur significant additional charges.

What’s the alternative?

Offering high-quality service and impeccable security, we can thoroughly recommend storing your valuables with our partner CitySafes.

If you wish, you can open a new safe deposit box with them on the day you close your ING safe deposit box.

Good to know

CitySafes is the largest provider of rental safes and has been active for many years in the field. Want to learn more about CitySafes’ offer in your region? Check out their site at or call +32 2 486 70 00.

The CitySafes service offer is subject to acceptance by CitySafes and mutual agreement with the applicable conditions. The full terms and conditions are available from CitySafes (registered office: Raymonde de Larochelaan 15 bus 104, 9051 Sint-Denijs-Westrem - RLP 0756 650 082 – VAT BE0756650082 – – IBAN BE21 3632 1403 6503 – BIC BBRUBEBB). ING Belgium cannot be held liable for any adverse consequences or damages incurred as a result of contacts made or contracts concluded.