Q: I already have Home'Bank. Why use the ING Banking app?

Home'Bank is only accessible via our website ing.be. It’s still useful if you want to: Send money in foreign currency , outside the SEPA zone Carry out transactions for more than 5,000 euros per day Do more specialised actions like printing account statements , adding a mandate holder , etc. The ING Banking app can be installed on a smartphone or tablet. Accessible in a few seconds, it is your best option when it comes to: Your daily banking: sending money in euros or checking your balance, investments or credit card payments. Your budget : get alerts when your balance falls below a certain amount or when your salary has arrived. And use Payconiq to remind friends who “forget” to pay you back. Saving money: get exclusive discounts thanks to ING+ deals . Extra services : increase your credit or debit card limits, (de)activate contactless or online payments… … and so much more!

Question 1

How do I install the ING Banking app?

Accepted Answer

Download the latest version of the ING Banking app onto your smartphone and open it.

If you are not yet an ING customer, tap 'I'm new at ING' and follow the different steps.

If you are already an ING customer, tap 'I'm an ING customer' and choose between using the itsme® app, taking a picture of your ID document/passport or using the card reader to create your profile.

Question 2

At what age is the ING Banking app available?

Accepted Answer

All ING customers aged 10 and over, who have a current account, can download and use the ING Banking app. The ING Banking app can be installed on smartphones with iOS and Android operating systems. ING customers with a tablet can also download the ING Banking app.

Question 3

I lost my smartphone or tablet! What should I do?

Accepted Answer

If your device is lost or stolen, you can delete your profile yourself via Home'Bank or call us on +32 2 464 60 04. In Home'Bank, go to the settings > 'Active apps' > select the device you have lost, click "Block".

Have a new phone? Download the ING Banking app through your app store and follow the instructions to set it up from scratch.

Question 4

What if I don't own a card reader?

Accepted Answer

The video above shows how easy and quick it is to install the ING Banking app with itsme®. Without itsme®, you can also use your identity document or you will need your ING debit card and card reader to log in for the first time and start using the app. If you don't own one yet, you can order an ING Card Reader online now.

Question 5

Which languages does the app support?

Accepted Answer

The ING banking app follows the language settings of your device in Dutch, French and English when you install it, but you can modify that in the settings (For Android devices, as from Android 13). Are you German-speaking? Then we offer you personal advice and banking services in your own language. Our German-speaking advisers and staff are available for you over the phone. You can reach them on +32 2 464 60 03 and via our website.

Question 6

I already have Home'Bank. Why use the ING Banking app?

Accepted Answer

Home'Bank is only accessible via our website ing.be. It’s still useful if you want to:

Send money in foreign currency, outside the SEPA zone
Carry out transactions for more than 5,000 euros per day
Do more specialised actions like printing account statements, adding a mandate holder, etc.

The ING Banking app can be installed on a smartphone or tablet. Accessible in a few seconds, it is your best option when it comes to:

Your daily banking: sending money in euros or checking your balance, investments or credit card payments.
Your budget: get alerts when your balance falls below a certain amount or when your salary has arrived. And use Payconiq to remind friends who “forget” to pay you back.
Saving money: get exclusive discounts thanks to ING+ deals.
Extra services: increase your credit or debit card limits, (de)activate contactless or online payments…

… and so much more!

Question 7

Is ING working on new features for the ING Banking app?

Accepted Answer

Of course! The ING Banking app is constantly being improved taking into account user feedback. New features are being added all the time.

Question 8

How can I update the ING Banking app?

Accepted Answer

All information on how to update your ING Banking app can be found in this article: Updating your ING Banking App.

Question 9

Why can't I download or update the ING Banking app?

Accepted Answer

There are a couple of reasons why you can't download or update the ING Banking app. Learn all about it in this article: Why can't I download or update my ING Banking app.

Question 10

I have blocked my ING Banking app by entering 3 times the wrong access code. What should I do?

Accepted Answer

From the login screen, tap the small orange "i" at the top right of your screen. Then select 'Forgot your code?' and follow the steps to reset the code of your ING Banking app.

Question 11

Can I change the code of my ING Banking app ?

Accepted Answer

From the 'Overview' tab, press 'Services' at the bottom right of your screen. Then select the 'Settings' option in the 'Do it yourself' menu. Then choose 'Change my app code'.

Question 12

Can I change the visibility of my accounts?

Accepted Answer

You can change the visibility of your accounts from your ING Banking app.

From the 'Overview' tab, press the 'settings' icon at the top of your screen. Select 'Alias and visibility' and then indicate where your accounts should be displayed (in your ING Banking app and/or in Home'Bank).

Change the visibility of your accounts from your Home'Bank.

Log in using the ING Banking app or itsme®. Click on the grey pen to the right of your current account. Then choose 'Alias and visibility' and indicate where your accounts should be displayed (in your ING Banking app and/or in Home'Bank).

Question 13

How do I register a new beneficiary?

Accepted Answer

Register a new beneficiary from the ING Banking app:

Tap ‘Services’ at the bottom right.
select ‘Settings’.
choose the ‘Address book’ option.
Tap the orange person in the top right to add a new beneficiary to your contact list.

Question 14

How can I block my mobile profile?

Accepted Answer

Block your mobile profile from the ING Banking app:

Tap ‘Services’ at the bottom right.
Select ‘Settings’.
Choose ‘Active apps’.
Tap ‘Block’. ’

Question 15

Still have questions?

Accepted Answer

We are happy to help you on +32 2 464 60 04 on weekdays from 8 am to 6 pm. You can also send us your questions via our chat available in the app.