Question 1

How do I chat via the ING Banking app?

Accepted Answer

Open the ING Banking app on your smartphone and go to the 'Services' menu on the bottom right of your screen.
Click on the chat icon to start your conversation
For chat you are put in contact with our ING digital assistant, post your question and get started
In case the Digital Assistant cannot helped, your question will be picked up by an ING agent as soon as possible
We will help you as soon as possible!
Want to get in touch by phone? Then dial +32 02 464 60 04

Question 2

Is chatting via the ING Banking app secure?

Accepted Answer

You are chatting from the secured ING Banking app to which you have logged in using your 5-digit code, your digital thumbprint or facial recognition. Client services will know that you are contacting them. So there is no longer any need to answer the usual identification questions. It is however essential to keep your contact data updated. Update if needed your personal data in in the ING Banking app by selecting services, setting and personal details at the top of the page.

Question 3

Legal information

Accepted Answer

Access to Home’Bank, Business’Bank, ING Smart Banking and ING Banking services is free of charge (except for any fees charged by your telecommunications operator and fees related to certain transactions, e.g. international bank transfers) for all customers with a Home’Bank, Business’Bank, ING Smart Banking and ING Banking subscription (subject to approval by ING and mutual agreement). Telephone communication costs and, where applicable, costs associated with the use of electronic communication networks to access and use the call via the app feature are the responsibility of the user. The terms and conditions of the Home’Bank, Business’Bank, ING Smart Banking services (appended to ING’s General Regulations), general terms and conditions of ING Banking, rates for transactions and any other additional information, are available at www.ing.be, in your ING branch and by phone on +32 2 464 60 04.