7 February 2020

Self Service Zone - ING Mastercard Gold and ING Visa Gold

Your trip has been shortened or cancelled? You haven’t received your online purchase? Find out how to proceed to correctly open a claim file.


Download the claim notification form or file your claim online with Allianz 


  • Select the claim type and download the form from the “Documents” section below.
  • Fill in your details and sign the form before you send it back to Allianz, 32, Boulevard Roi Albert II, 1000 Bruxelles – Belgium or via e-mail (welcome.be@allianz.com) with all the documentary evidence related to the claim.


  • You submit a claim online (*) to Allianz for your travel cancellation insurance. The 6 first digits of your credit card number will be necessary as your policy number to complete the online form.
  • For the declaration of a travel cancellation/interruption and event cancellation, you will be directed to an online declaration form where you can also upload the necessary documents/proofs. Please scan these documents (registration invoice, cancellation invoice, proof of cancellation) separately in pdf format before filling in the declaration. In case of cancellation for medical reasons, please download the medical form and have it filled in by your doctor before filling in the online declaration.

(*)You are now leaving the ING Belgium website and going to a website not managed by ING Belgium. We are not responsible for the content or availability of the linked sites. If you have more detailed questions or concerns about the products and services offered by third parties through the linked third-party website, please contact the third party 


Allianz analyses your claim notification form. Once this has been accepted, a claims file will be set up within 5 working days. You will then receive a letter by post giving you the file number, the name and contact details of the person in charge of your claim at Allianz.

Incomplete file?

If your file is not complete you will receive by post a letter from the insurer asking you to return the missing documents. 

Questions about your file?

If you have any questions concerning your claim, contact the person in charge of your file at Allianz at +32 2 290 64 68 directly. Unfortunately, ING Client Services cannot give you any information about the status of your file.

More information?

If you want more information on insurances linked to your ING Mastercard Gold and ING Visa Gold credit card, call Client Services on + 32 2 464 60 04 (choose option 3 and then 1) from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.


ING Mastercard Gold and ING Visa Gold both offer extra insurance. Each type of cover corresponds to a claim type and thus requires specific documents.