E-banking

23 May 2018

Self Service Zone - ING Mastercard Gold and ING Visa Gold

Your trip has been shortened or cancelled? You haven’t received your online purchase? Find out how to proceed and the documents needed to correctly open a claim file.

Procedure

  • 1

  • Download the claim notification form

    You can download the form in the “Documents” section below (select your claim type). Or you can contact Client Services at +32 2 464 60 04 for more information (press 3, then 1).

  • 2

  • Fill in the form

    Fill in your details and sign the form before you send it back to Allianz, rue des hirondelles 2, 1000 Bruxelles or via E-mail (welcome.be@allianz.com) with all the documentary evidence relating to the claim.

  • 3

  • Analysis of your claim

    The ALLIANZ team will examine your claim notification form. Once this has been accepted, a claims file will be set up within 5 working days. You will then receive a letter by post giving you the file number, the name and contact details of the person in charge of your claim at ALLIANZ.

Incomplete file?

If you have any questions concerning your claim, contact the person in charge of your file at your insurer directly. Unfortunately, ING Contact Centre staff cannot give you any information about the status of your file.

Get in touch

If you have any questions concerning your claim, contact the person in charge of your file at ALLIANZ at +32 2 290 64 68 directly. Unfortunately, Client Services staff cannot give you any information about the status of your file.

More information?

On insurances linked to your ING Mastercard Gold and ING Visa Gold

Documents

ING Mastercard Gold and ING Visa Gold both offer extra insurance. Each type of cover corresponds to a claim type and thus requires specific documents.