Self Service Zone - ING Mastercard Gold and ING Visa Gold

Your trip has been shortened or cancelled? You haven’t received your online purchase? Find out how to proceed to correctly open a claim file.



  • You submit a claim online (*) and you are directed to Inter Partner Assistance website where you can also upload the necessary documents/proofs. Please scan these documents (registration invoice, cancellation invoice, proof of cancellation) separately in pdf format before filling in the declaration. In case of cancellation for medical reasons, please download the medical form and have it filled in by your doctor before filling in the online declaration.
  • For Travel Cancellation Insurance, choose the option "Start my travel claim".
  • For the other insurances, choose the option "Start my non travel claim".
  • After entering your personal details, select ING from the Insurance Provider menu and complete the details relating to the incident

If you cannot submit the claim online, you can contact Inter Partner Assistance by phone on number +32 2 550 05 21.

(*)You are now leaving the ING Belgium website and going to a website not managed by ING Belgium. We are not responsible for the content or availability of the linked sites. If you have more detailed questions or concerns about the products and services offered by third parties through the linked third-party website, please contact the third party. 


Inter Partner Assistance analyses your claim notification form. Once this has been accepted, a claims file will be set up within 5 working days. You will then receive, by email, an acknowledgment of receipt including the reference number of your file.

Incomplete file?

If your file is not complete you will receive an email from the insurer asking you to return the missing documents. 

Questions about your file?

If you have any questions concerning your claim, directly contact Inter Partner Assistance on number +32 2 550 05 21. Unfortunately, ING Client Services cannot give you any information about the status of your file.

More information?

If you want more information on insurances linked to your ING Mastercard Gold and ING Visa Gold credit card, call Client Services on + 32 2 464 60 04 (choose option 3 and then 1) from Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 9 a.m. to 5 p.m.


ING Mastercard Gold and ING Visa Gold both offer extra insurance. Each type of cover corresponds to a claim type and thus requires specific documents.