Your trip has been shortened or cancelled? You haven’t received your online purchase? Find out how to proceed and the documents needed to correctly open a claim file.
Procedure
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Download the claim notification form
You can download the form in the “Documents” section below (select your claim type). Or you can contact the ING Contact Centre at +32 2 464 60 04 for more information (press 2, then 3).
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Fill in the form
Fill in your details and sign the form before you send it back to Allianz, rue des hirondelles 2, 1000 Bruxelles with all the documentary evidence relating to the claim.
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Analysis of your claim
The ALLIANZ team will examine your claim notification form. Once this has been accepted, a claims file will be set up within 5 working days. You will then receive a letter by post giving you the file number, the name and contact details of the person in charge of your claim at ALLIANZ.
Incomplete file?
If you have any questions concerning your claim, contact the person in charge of your file at your insurer directly. Unfortunately, ING Contact Centre staff cannot give you any information about the status of your file.
Get in touch
More information?
On insurances linked to your ING MasterCard Gold and ING Visa Gold
Documents
ING MasterCard Gold and ING Visa Gold both offer extra insurance. Each type of cover corresponds to a claim type and thus requires specific documents.
In all cases:
- Expense statement justifying the payment of the item.
- Each document relating to the object, such as the voucher confirming the purchase date and price, the till receipt, etc.
In the event of aggravated theft:
- Police report.
- If the theft included violence, a medical certificate or a declaration drafted by you.
- If the theft occurred through break in, all evidence of damage. For instance: the locksmith's invoice.
In the event of accidental damage:
- Original estimate or repair invoice.
- Seller's certificate detailing the damage caused and certifying that the object cannot be repaired.
In all cases:
- Statement confirming purchase with your credit card.
- Order confirmation e-mail, or other document from the seller validating the order or a screenshot confirming the order.
- If delivery was by courier, the delivery advice.
- If delivery was by post, the dispatch tracking note.
- If the object was returned to the sender, documentary evidence of transport costs.
In all cases:
- Statement confirming purchase with your credit card
- Doctor’s certificate/report
- Name and address of hospital
- Copy of the trip invoice.
Document proving the utilization of a means of transport/rental vehicle and/or claim filed with the transport company.
- Police report
In case of death:
- Extract of the death certificate signed by the local authority
- Original certificate of inheritance
- Documents relating to repatriation
- Name and address of the legal heirs or legal representative
In all cases:
- Statement confirming purchase with your credit card
If your trip is cancelled:
- Confirmation of travel booking and proof of cancellation.
If your travel is cut short:
- Confirmation of booking and statement by the travel agency confirming the number of days not used.
In the event of death:
- Death certificate.
In the event of illness:
- Medical certificate.
In the event of considerable material damage:
- A police document certifying the events occurred in your residence or in your company’s premises..
If travel documents are stolen:
- Copy of the police statement reporting the theft and the statement number.
In all cases:
- Statement confirming purchase with your credit card.
- The original invoice or a copy and the serial number of the purchased object.
- Details of the repairs to be carried out.
- A copy of the original guarantee from the manufacturer
In all cases:
- Credit card statement showing the amounts debited fraudulently.
- Card Stop file number confirming you requested a card stop.
- Copy of the police report mentioning the amount stolen.
