Your trip has been shortened or cancelled? You haven’t received your online purchase? Find out how to proceed and the documents needed to correctly open a claim file.
Procedure
Download the claim notification form or file your claim online with Allianz
1. DOWNLOAD THE CLAIM NOTIFICATION FORM
- Select the claim type and download the form from the “Documents” section below.
- Fill in your details and sign the form before you send it back to Allianz, 32, Boulevard Roi Albert II, 1000 Bruxelles – Belgium or via e-mail (welcome.be@allianz.com) with all the documentary evidence related to the claim.
2. SUBMIT YOUR CLAIM ONLINE WITH ALLIANZ
- You submit a claim online (*) to Allianz for your travel cancellation insurance. The 6 first digits of your credit card number will be necessary as your policy number to complete the online form.
- For the declaration of a travel cancellation/interruption and event cancellation, you will be directed to an online declaration form where you can also upload the necessary documents/proofs. Please scan these documents (registration invoice, cancellation invoice, proof of cancellation) separately in pdf format before filling in the declaration. In case of cancellation for medical reasons, please download the medical form and have it filled in by your doctor before filling in the online declaration.
(*)You are now leaving the ING Belgium website and going to a website not managed by ING Belgium. We are not responsible for the content or availability of the linked sites. If you have more detailed questions or concerns about the products and services offered by third parties through the linked third-party website, please contact the third party
3. ALLIANZ ANALYSES YOUR CLAIM
Allianz analyses your claim notification form. Once this has been accepted, a claims file will be set up within 5 working days. You will then receive a letter by post giving you the file number, the name and contact details of the person in charge of your claim at Allianz.
Incomplete file?
If your file is not complete you will receive by post a letter from the insurer asking you to return the missing documents.
Questions about your file?
If you have any questions concerning your claim, contact the person in charge of your file at Allianz at +32 2 290 64 68 directly. Unfortunately, ING Client Services cannot give you any information about the status of your file.
More information?
If you want more information on insurances linked to your ING Mastercard Gold and ING Visa Gold credit card, call Client Services on + 32 2 464 60 04 (choose option 3 and then 1) from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.
Documents
ING Mastercard Gold and ING Visa Gold both offer extra insurance. Each type of cover corresponds to a claim type and thus requires specific documents.
In all cases:
- Expense statement justifying the payment of the item.
- Each document relating to the object, such as the voucher confirming the purchase date and price, the till receipt, etc.
In the event of aggravated theft:
- Police report.
- If the theft included violence, a medical certificate or a declaration drafted by you.
- If the theft occurred through break in, all evidence of damage. For instance: the locksmith's invoice.
In the event of accidental damage:
- Original estimate or repair invoice.
- Seller's certificate detailing the damage caused and certifying that the object cannot be repaired.
In all cases:
- Statement confirming purchase with your credit card.
- Order confirmation e-mail, or other document from the seller validating the order or a screenshot confirming the order.
- If delivery was by courier, the delivery advice.
- If delivery was by post, the dispatch tracking note.
- If the object was returned to the sender, documentary evidence of transport costs.
In all cases:
- Statement confirming purchase with your credit card
- Doctor’s certificate/report
- Name and address of hospital
- Copy of the trip invoice.
Document proving the utilization of a means of transport/rental vehicle and/or claim filed with the transport company.
- Police report
In case of death:
- Extract of the death certificate signed by the local authority
- Original certificate of inheritance
- Documents relating to repatriation
- Name and address of the legal heirs or legal representative
In all cases:
- Statement confirming purchase with your credit card
If your trip is cancelled:
- Confirmation of travel booking and proof of cancellation.
If your travel is cut short:
- Confirmation of booking and statement by the travel agency confirming the number of days not used.
In the event of death:
- Death certificate.
In the event of illness:
- Medical certificate.
In the event of considerable material damage:
- A police document certifying the events occurred in your residence or in your company’s premises..
If travel documents are stolen:
- Copy of the police statement reporting the theft and the statement number.
- Does Allianz Partners intervene if I want to cancel my trip for fear of the Coronavirus?
No, Allianz Partners does not intervene to reimburse cancellation costs. The fact of no longer wanting to go on a trip is not a cause of cancellation included in the general conditions.
- Does Allianz Partners intervene in the reimbursement of cancellation fees, if there is an entry ban in the country where I intended to travel?
No, the consequences of government decisions are not covered (in order to limit the cancellation costs, you are however required to cancel your trip as soon as an event likely to disturb it occurs.) We intervene when you actually fall ill before the ban on entering the country of destination. (covered warranty)
Example: The USA has decided to close its borders to European citizens. So you decide to cancel your trip. Allianz Partners will not be involved in the reimbursement.
- Does Allianz Partners intervene in the reimbursement of cancellation costs, if the Belgian authorities issue a negative opinion traveling abroad or for the country of destination?
No, Allianz Partners does not intervene for the reimbursement of cancellation costs since the negative advice of the Belgian authorities is not one of the causes of cancellation included in the general conditions.
- Does Allianz Partners intervene in the reimbursement of cancellation costs if I have to cancel my trip myself because I contracted the Coronavirus while still at home (and therefore you cannot start your trip )?
Yes, there is cancellation cover provided that the country of destination is not locked down and / or that there is no ban on entering the territory, and there is no travel restrictions imposed by the Belgian authorities (in order to limit the cancellation costs, you are required to cancel your trip as soon as an event likely to disturb it occurs).
In all cases:
- Statement confirming purchase with your credit card.
- The original invoice or a copy and the serial number of the purchased object.
- Details of the repairs to be carried out.
- A copy of the original guarantee from the manufacturer
In all cases:
- Credit card statement showing the amounts debited fraudulently.
- Card Stop file number confirming you requested a card stop.
- Copy of the police report mentioning the amount stolen.
