Install the app
Open itsme on your smartphone and follow the instructionsDownload itsme
With the itsme app, connect easily and securely to your Home’Bank, Business’Bank, Covid passport,…
As an extremely secure way of confirming your identity, itsme makes it easier than ever to access a whole range of online banking and non-banking services such as getting your digital COVID certificates, Tax-on-Web, Mypension, Myhealth,.. and much more!
itsme lets you confirm your identity with your smartphone. So you can log in to your ING app, Home'Bank or Business'Bank and sign transactions wherever you want, without having to carry your card reader!
In addition you can also use your itsme account to identify yourself when you become an ING client, open an ING Lion Account or when you have to update your identity details.
You can even sign legally binding documents (eg. Cash facility contract, … ) with your itsme account, wherever you are!
You can also use itsme to confirm your identity for other services : e.g. to log in to CovidsafeBE, Helena.care or the Belgian eHealth platform in order to get your digital COVID certificates or getting access to other government services such as Tax-on-Web, Mypension, Myhealth,... but also more and more webshops!
Find all itsme partners here : itsme.be.
Easy to use
Once you have itsme set up on your smartphone, all you have to do is enter your PIN or use your Touch ID or Face ID to confirm your login, payment requests, etc.
itsme uses the data on your electronic identity card (eID), smartphone SIM card and your actual smartphone to create a very secure and unique ID.
Belgian Mobile ID is a consortium that brings together Belgium's leading banks and mobile telecom providers. These major digital players have joined forces to create the Belgian reference in the fields of mobile identity and digital privacy.
The itsme app is the result of their research. It allows all Belgian citizens with a smartphone and an identity card to log in securely to a number of sites and apps that require digital interaction.
itsme provides each Belgian citizen with a unique and secure mobile identity. Such that there can no longer be any doubt about the identity of the person trying to enter a secure site or sign a transaction or electronic document online.
itsme is your secure key, letting you log in to Home'Bank and sign transactions without your bank card or ING card reader.
itsme is an extremely secure way to log in and sign transactions in your banking app, Home’Bank or Business'Bank. The system works by linking the unique data contained in your electronic identity card with that of the SIM card in your smartphone. Together with the 5-digit itsme PIN known only by you, this unique mobile identity ensures maximum security for your e-banking and other online services. Read more about how secure itsme is on the itsme website.
The offer of "itsme” (or "Belgian Mobile ID”) services and "itsme for ING BE” (or "Belgian Mobile ID for ING BE”) services is valid subject to acceptance by ING Belgium S.A. and by Belgian Mobile ID S.A. and subject to mutual agreement. The terms and conditions (General Terms and Conditions and other supplementary information) are available, for the "itsme” services, at itsme.be and, for the "itsme for ING BE” services, from any ING branch or at ing.be.
The "itsme” services are provided by Belgian Mobile ID SA (Place Sainte-Gudule 5, 1000 Brussels - VAT 0541.659.084 - BE64 0017 1071 6652) and offered by ING Belgium S.A./nv. (partner of Belgian Mobile ID S.A.) and the "itsme for ING BE” services are provided by ING Belgium S.A./nv.
Make sure that the mobile phone number you’ve given to ING is up to date. You can update your phone number and contact details via your settings in the ING banking app, Home’Bank or Business’Bank.
Also check that your identity details are up to date. For example, if you’ve received a new Belgian electronic identity (eID) card since your last contact with ING, then please take a moment to share your new ID card information via one of the ING kiosks at your local ING branch. The ING kiosk machine is located at the entrance to the branch, so you don’t need to worry about opening hours.
Note : if you’ve never visited an ING branch before, you’ll need to make an appointment. Be sure to bring your Belgian eID card with you.
First check that your itsme account is active via Home'Bank. (You will need to log in with your bank card and card reader.)
If you're still unable to log in to your itsme account please consult the frequently asked questions on the itsme website or call us on +32 2 464 60 04 for assistance.
You can unblock your itsme account via Home'Bank. Log in with your bank card and card reader and follow the instructions.
No. Your itsme account is based on the unique combination of your smartphone, your SIM card and your itsme code. For your own security, it is therefore not possible to use the same itsme account on a different device or with a different mobile number.
If you want to change the mobile number linked to your itsme account, you will need to contact itsme directly to have your account reset. You will then be able to re-install the itsme app on your smartphone and create a new account.
To configure itsme on your new device, please follow these steps:
On your new mobile phone:
1) Download the itsme app (if this is not yet done)
2) Enter your phone number and select Reactivate on the popup
3) Select your bank and follow the steps at your bank
4) A code will be sent to you by text message. Enter it in the app
5) Choose your 5-digit PIN and confirm it
On the itsme.be web site via eID:
1) Block your account with your mobile number and your place of birth
2) Validate the information and wait for the confirmation message
3) Reactivate your account through the website
We recommend that you block your itsme account via Home'Bank or via the itsme website. Bear in mind that once your account is blocked, you will no longer be able to use it to access any of the services previously linked to your itsme account. We also recommend that you block your ING Smart Banking mobile profile via Home’Bank.