ING Banking app

ING customers aged 12 and over can download and use the app. You can install the app on almost all smartphones with an internet connection.

If your device containing the ING Banking app is lost or stolen, we recommend you block your mobile profile via Home'Bank. Select "Action" next to the lost or stolen device from the list and choose "Remove profile".

You can also have your app blocked by calling us on +32 2 464 60 04. Our employees are at your disposal Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m.

Note that you can set up the app again at any time, either on a new device or your old one, if you happen to find it again.

Without a doubt! ING Banking is protected by the same, extremely secure technology used in our online services, Home'Bank and Business'Bank. To install the app fully on your device, you need your debit card and card reader. Your account and login details are never saved on your device itself and nobody can access your accounts without the 5-digit code known only to you. And if you have fingerprint or facial recognition on your device, you can also use them to log in, but you will still need your 5-digit code to make payments or send money. 

You will need your ING debit card and card reader to log in for the first time and start using the app. If you don't have one yet, you can order an ING Card Reader online now. You can order up to 2 free card readers per year.

At the bottom of your screen, on the right, you’ll see ‘Services’. Check out all the things that you can do yourself. For example, order a new debit card, change your debit card limit, activate Maestro for travel outside the EU, and much more!

With an automatic update

This ensures that you are always using the latest and safest version of the app.

1. Go to your device settings.
2. Tap on 'App Store'.
3. Toggle 'App Updates' on.

Good to know: turning this on will automatically update every app on your device, not just ING Banking.

With a manual update 

This option lets you decide when to update your app.

1. Go to the "App Store" on your device.
2. Tap your profile icon at the top right of the screen.
3. Scroll down to see your pending updates.
4. Tap 'Update'. 

Can't update the app?

Just like a computer, your smartphone or tablet has a software system, called the operating system (OS). Your OS needs to be regularly updated to be able to update your app.

The most common reason is that your device is running an outdated operating system (OS).

To make sure your ING Banking app meets all new safety standards and improvements, it is important to update your device to a recent OS:

• For Apple devices: iOS 12.4 or higher
• For Android devices: Android 6 or higher

Unfortunately, the ING Banking app does not work on devices that run an earlier OS.

If this applies to you, try installing the latest OS on your device, then update the app.

If that doesn't work, try uninstalling the app and downloading it again.

How to update the OS of an Apple Device

1. Go to 'Settings'.
2. Scroll down and tap on 'General'.
3. Tap on 'Software Update'. 
4. If a new update is available, tap on 'Download and install'.

How to update the OS of an Android Device

1. Go to 'Settings'.
2. Scroll down and tap on 'Software update'.
3. If a new update is available, tap on 'Download and install'. 

Can't update your device to iOS 14/Android 6 or higher?

Unfortunately, this means your device is outdated.

If you have another device that can run the latest OS, we recommend that you install the ING Banking app on it. You will then be able to do your online banking in the app, as usual.

If you don't have another device that can run the latest OS, we recommend that you do your online banking on the web at https://ebanking.ing.be/login/. This works on desktop, smartphone, and tablet.

Give us a call on +32 2 464 60 04 Monday to Friday from 8 a.m. to 8 p.m. or Saturdays from 9 a.m. to 5 p.m.