The most common reason is that your device is running an outdated operating system (OS).
Operating system
To make sure your ING Banking app meets all new safety standards and improvements, it is important to update your device to a recent OS:
- For Apple devices: iOS 12.4 or higher
- For Android devices: Android 6 or higher
Unfortunately, the ING Banking app does not work on devices that run an earlier OS.
If this applies to you, try installing the latest OS on your device, then update the app.
If that doesn't work, try uninstalling the app and downloading it again.
How to update the OS of an Apple Device
- Go to 'Settings'.
- Scroll down and tap on 'General'.
- Tap on 'Software Update'.
- If a new update is available, tap on 'Download and install'.
How to update the OS of an Android Device
- Go to 'Settings'.
- Scroll down and tap on 'Software update'.
- If a new update is available, tap on 'Download and install'.
Can't update your device to iOS 14/Android 6 or higher?
Unfortunately, this means your device is outdated.
If you have another device that can run the latest OS, we recommend that you install the ING Banking app on it. You will then be able to do your online banking in the app, as usual.
If you don't have another device that can run the latest OS, we recommend that you do your online banking on the web at https://ebanking.ing.be/login/. This works on desktop, smartphone, and tablet.