How to update the OS of my Apple Device

Go to 'Settings'. Scroll down and tap on 'General'. Tap on 'Software Update'. If a new update is available, tap on 'Download and install'.

How to update the OS of my Android Device

Go to 'Settings'. Scroll down and tap on 'Software update'. If a new update is available, tap on 'Download and install'.

Can't update my device to iOS 15 / Android 8 or higher

Unfortunately, this means your device is outdated. If you have another device that can run the latest OS, we recommend that you install the ING Banking app on it. You will then be able to do your online banking in the app, as usual. If you don't have another device that can run the latest OS, we recommend that you do your online banking on the web at https://ebanking.ing.be/login/ . This works on desktop, smartphone, and tablet.

I can’t update my ING Banking app. What to do?