Question 1

My friend can't pay me back

Accepted Answer

Please note that some banks don’t offer Payconiq to their customers yet. If that’s the case for your friend, they can download the Payconiq by Bancontact app on their smartphone from Google Play or the App Store. It only takes a few minutes.

Question 2

My friend doesn’t appear in my contacts list via Payconiq

Accepted Answer

Please see the previous answer.

Question 3

What are the payment limits?

Accepted Answer

The payment limits with Payconiq are the same as for regular transfers using the ING Banking app. To find out more, see the overview table.

Question 4

What about Apple Pay?

Accepted Answer

For the time being, you can’t pay with Apple Pay via the ING Banking app. But that could change soon. We’ll send you more information if it does.

Question 5

How do I start accepting Payconiq payments in my store?

Accepted Answer

See previous answer.

Question 6

Why is Payconiq being removed from the app?

Accepted Answer

Payconiq is being phased out as part of a broader transition to newer, more integrated payment solutions. We’re introducing Wero, a modern alternative that offers instant payments and enhanced user experience.

Question 7

When will Payconiq no longer be available?

Accepted Answer

Payconiq will be decommissioned by the end of 2025. After this date, you will no longer be able to send or receive payments via Payconiq in the app.

Question 8

Will my payment history from Payconiq still be available?

Accepted Answer

Yes, your past transactions will remain visible in your transaction history, even after Payconiq is removed.

Question 9

Can I still receive payments via Payconiq after the decommission date?

Accepted Answer

No, all Payconiq services will stop after the decommission date. We recommend switching to Wero as soon as possible.

Question 10

What happens if I don’t link my phone number to Wero?

Accepted Answer

You won’t be able to send or receive instant payments via Wero until your phone number is linked.