Expert, personalised advice over the phone

Need help with the practical side of your daily banking? With Phone’Bank, one of our operators will answer all your questions directly over the phone, whether you are in Belgium or abroad. And since you identify yourself with your Phone’Bank code, we can be sure it is you who is calling!

  • Expert advice by phone

    Talk to one of our operators for any questions related to your daily banking. Simple and practical!

  • Tailored to your needs

    Whether it’s about daily banking, investments, insurance or technical matters, you can count on personalised service and advice.

  • Secure banking transactions

    Thanks to your ING ID and Phone’Bank code, our operators can be certain it’s really you, to guarantee the security of your banking details.

  • Convenient service

    Benefit from longer opening hours than our branches, whether you’re in Belgium or abroad.

  1. Have your ING ID ready

    You will find this number on the bottom left of your ING bank card.

  2. Request your Phone’Bank code

    Request your PIN via Home’Bank or Self’Bank.

  3. Sign up for Phone’Bank

    Call +32 2 464 60 04 Monday to Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 5 p.m.