E-banking

30 September 2019

Is your phone lost, stolen or hacked?

Imagine you are sitting on a terrace and your phone is stolen. Or you lost your phone during a hectic shopping day... Don't panic, ING will guide you step by step through this annoying situation!

The fastest way to block your ING Smart Banking app?

To deactivate your app, you need to delete your ING Smart Banking profile.

You will need your ING debit card and card reader.

  • Step 1: Login to Home’Bank.
  • Step 2: Go to ‘My Settings’ > ‘Security’ > Delete the profile linked to the lost or stolen smartphone

Don’t forget, in case you also have an itsme account, you can also block it on Home'Bank.

Watch here how you can easily block your mobile profile

What to do once you have a new phone?

Download the ING Smart Banking app and create a new profile using your ING debit card and card reader. After this you can start using your app again. You will have access again to all your accounts, any planned payments in euros are still executed, and all your bank cards are still active. 

Need help?

In case you’re facing problems while blocking your mobile profile, contact us via the following number: +32 2 464 60 04 (this number can also be found on the back of your ING debit card) and we will do it for you.