Question 1

What is included in the ING current account pack?

Accepted Answer

The ING Do More Pack is a complete bank account pack, including an ING Green Account, which is our most extended current account, as well as two additional insurance products, and a first and only optional ING Visa Classic credit card free for one year. The ING Do More Pack costs just €1.90 per month when you deposit your salary (or incoming transfers of minimum €700 per month) to your current account. Otherwise this pack costs €5 per month.

Question 2

Can I make international payments, outside the SEPA zone?

Accepted Answer

With Home’Bank, our online banking platform, you can make a payment abroad, outside of the SEPA zone, or in a currency other than euros. Your beneficiary will receive the funds within 4 working days. Urgent payments are also possible.

Question 3

Why should I get the ING Banking app?

Accepted Answer

Our ING Banking app is easy, secure and accessible in just a few clicks. It offers more than 50 services, and you can chat 24/7 in case of questions. It’s the best option when it comes to:

Your daily banking: sending money inside and outside the SEPA zone or checking your balance, investments or credit card payments.
Your budget: get alerts when your balance falls below a certain amount or when your salary has arrived.
Saving money: get exclusive discounts thanks to ING+ deals
Extra services: activate your debit card for use outside Europe, increase your credit or debit card limits … and so much more!

Question 4

What do I need to do when thinking of buying a property in Belgium?

Accepted Answer

As with any country, there are quite a lot of formalities involved when buying/ building or renovating a house or apartment in Belgium. We have you covered with expert advice, checklists and handy comparison tables to help you get started.

Question 5

What should I do when I want to start saving money?

Accepted Answer

Saving is an essential part of planning your financial future. But what’s the best way to save? And how do you get started? Whether you want to save for a major purchase, set up an emergency fund or prepare for retirement, a savings checklist can help you stay organised and achieve your financial goals. We can help you to understand the savings mechanism and how to prepare to save and, above all, give you a comprehensive checklist to help you manage your savings effectively.

Question 6

What should I do if I want to rent a house or apartment in Belgium?

Accepted Answer

In Belgium, owners usually request a rental guarantee to cover the cost of any repairs in case of damage. You can make an appointment for this at one of our ING branches.

In addition, do not forget to take out a home insurance for tenants, we cover your liability as a tenant with comprehensive home and fire insurance (Insurer: NN Non-life)

Question 7

How can I protect my family and myself?

Accepted Answer

No worries, at ING we value your safety and want to give you and your family peace of mind. We offer a full range of insurances going from a home insurance (both for owners or tenants) to a car insurance, travel insurance and a family insurance.

Question 8

What should I do when my expat adventure ends?

Accepted Answer

You have decided to leave Belgium completely and go back home or explore other countries? We advise you to close your ING banking products, such as your current account and insurances, via Home’Bank or via the ING Banking app. For more detailed questions and/or complex products, you can always make an appointment at one of our branches.