Day-to-day banking

Self Service Zone – ING Visa Classic

You haven’t received your online purchase? Was your latest purchase damaged on delivery? Find out how to proceed and the documents needed to correctly open a claim file.

  • 1

  • Download the claim notification form

    You can download the form in the “Documents” section below (go to your claim type). Or you can contact the ING Contact Centre at +32 2 464 60 04 for more information (press 2, then 3).

  • 2

  • Fill in the form

    Fill in your details and sign the form before you send it back to Allianz, rue des hirondelles 2, 1000 Bruxelles - Belgium with all the documentary evidence relating to the claim.

  • 3

  • Analysis of your claim

    The Allianz team will examine your claim notification form. Once this has been accepted, a claims file will be set up within 5 working days. You will then receive a letter by post giving you the file number, the name and contact details of the person in charge of your claim at Allianz.

Incomplete file?

If your file is not complete, you will receive a letter by post from your insurer asking you to send in the necessary documents.

Get in touch

If you have any questions concerning your claim, contact the person in charge of your file at Allianz directly. Unfortunately, ING Contact Centre staff cannot give you any information about the status of your file.

For more information on insurances linked to your ING Visa Classic credit card, read the general conditions (PDF)

*Allianz is an ING insurance partner.
Allianz AWP P&C S.A.- Belgian branch, rue des hirondelles 2, 1000 Bruxelles - Belgium.


The ING Visa Classic credit card gives you three additional types of insurance. Each type of cover corresponds to a claim type and thus requires specific documents.

In all cases:

  • Statement confirming the payment of the item with your ING Visa Classic.
  • Documents relating to the object, such as purchase date and price, the till receipt, etc.

In the event of aggravated theft:

  • Police statement.
  • If the theft included violence, a medical certificate or a declaration drafted by you.
  • If the theft occurred through break in, all evidence of damage. For instance: the locksmith's invoice.

In the event of accidental damage:

  • Original estimate or repair invoice.
  • Seller's certificate detailing the damage caused and certifying that the object cannot be repaired.

In all cases:

  • Copy of statement confirming the payment of the item with your ING Card.
  • Order confirmation e-mail, or other document from the seller validating the order or a screenshot confirming the order.
  • If delivery is by courier, the delivery advice.
  • If delivery is by post, the dispatch tracking note.
  • If the object was returned to the sender, documentary evidence of transport costs.

In all cases:

  • Proof that the payment of the trip was made with your credit card.
  • Doctor’s certificate
  • Name and address of the hospital
  • Copy of the trip invoice

Document proving the utilization of a means of transport/rental vehicle and/or claim filed with the transport company.

  • Police report

In case of death:

  • Extract of the death certificate signed by the local authority
  • Original certificate of inheritance
  • Documents relating to the repatriation
  • Name and address of the legal heirs or legal representative