Q: How do I start managing my power of attorneys?

For an overview of persons with access to your account or you want to add or remove a mandate holder, click here .

Q: What is a power of attorney?

A power of attorney is an authority that is granted to one person or more to manage the account in your name. The person receiving this authority is called a mandate holder . As such they receive, within their boundaries, a mandate to use your account to make payments and/or to view its balance. You remain the legal holder of the account and as such are responsible for all their actions .

Q: Who can benefit from this?

Not all accounts are eligible . If you have an ING Do Basic Pack, including a Lion Account, you cannot add any powers of attorney on that account. However, you can if you have an ING Do More pack, including a Green Account, or if you have a Professional Account. The mandate holder needs to be an ING customer for you to add them on your account(s) online. If that’s not the case, you can still add someone who is not an ING customer by making an appointment at your branch.

Q: What does this cost?

This service is completely free for all eligible accounts!

Question 1

How do I start managing my power of attorneys?

Accepted Answer

For an overview of persons with access to your account or you want to add or remove a mandate holder, click here.

Question 2

What is a power of attorney?

Accepted Answer

A power of attorney is an authority that is granted to one person or more to manage the account in your name. The person receiving this authority is called a mandate holder. As such they receive, within their boundaries, a mandate to use your account to make payments and/or to view its balance. You remain the legal holder of the account and as such are responsible for all their actions.

Question 3

Who can benefit from this?

Accepted Answer

Not all accounts are eligible. If you have an ING Do Basic Pack, including a Lion Account, you cannot add any powers of attorney on that account. However, you can if you have an ING Do More pack, including a Green Account, or if you have a Professional Account.

The mandate holder needs to be an ING customer for you to add them on your account(s) online. If that’s not the case, you can still add someone who is not an ING customer by making an appointment at your branch.

Question 4

What does this cost?

Accepted Answer

This service is completely free for all eligible accounts!

Question 5

What are the different types of access?

Accepted Answer

View: Can view the account statements and balance
Encode: Can prepare payments and put them in the payment basket
Sign: Can sign and validate payments (either their own or those in the payment basket)

If you want to watch a video on how to manage your Power of attorney, click here.

Additional restrictions can be attached to the “sign” permission:

Signs alone or co-signs with other mandate holders
Signs payments up to a certain amount

Question 6

How do I delete a power of attorney in the ING Banking app?

Accepted Answer

Go to the ‘Services’ tab, tap ‘Accounts’ in the ‘Your services’ menu.
Select ‘Powers of attorney’ and choose 'Remove'.
Follow the steps to remove a power of attorney from your account.