Self banking

Have a question? Ask Marie!

Have a question about your ING bank card? Need to block, replace or activate a card for use outside Europe? Or check the delivery status of your new card? From now on, you can get instant answers and instant service online, courtesy of Marie, the digital assistant from ING. Chat with Marie 24/7 on your computer, smartphone or tablet via Facebook Messenger

Meet Marie, the digital assistant from ING!

Watch the video:

Try it for yourself

Already have a Facebook account in your real name (first name and surname)? Is your mobile number registered with ING? And do you have an ING bank card? If so, you can ask any and all questions you might have about your card to Marie via Facebook Messenger!

Our digital assistant currently only speaks English and is still in the trial phase. However, she is learning fast and expanding her database with every new conversation. Remember to keep your questions clear and to the point. If your question is too complicated, one of our experts will take over the conversation for you.

Your secure online contact person

Before Marie can provide information or services related to your bank card, you will be required to answer a couple of security questions. Bear in mind, however, that Marie will never ask for your PIN, profile code, password or account number. Marie will also never attempt to contact you proactively. If in doubt, send us an e-mail complete with a screenshot via

Chat with Marie