Secure online banking with ING


What operating systems and browsers can I use for online banking?

In order to ensure that your data remains well-protected and that you can navigate our sites properly, you need to keep your operating system and browser up-to-date.

Supported computer operating systems

  • Windows 8
  • Windows 7
  • Windows Vista
  • Mac OS X 10.6.8 or higher
  • Linux Ubuntu 11.04 and .10, 12.04 LTS

Supported computer browsers

  • Internet Explorer 9.0 or higher​
  • Firefox (last version)
  • Google Chrome (last version)
  • Safari (last version)

Supported operating systems for smartphones and tablets

  • iOS 7 and higher
  • Android 4.1.2 or higher

Supported browser s for smartphones and tablets

  • Safari
  • default browser

What about Windows XP?

Home’Bank no longer runs on Windows XP

As of 8 April 2014, Microsoft no longer provides support for its operating system Windows XP. In practice, this means that Microsoft no longer guarantees the security of its Windows XP platform. In order to ensure the optimum protection of your banking information, both Home’Bank and our website will no longer be accessible via Windows XP. In order to continue using our online banking services securely, please install a recent version of Windows or any other supported operating system.

What will Microsoft do?

End March, Microsoft has released the final update for Windows XP. Since 8 April 2014 is the operating system not supported anymore.

Visit the Microsoft website for more information.

What will ING do?

ING offers you a service that enables you to handle your banking matters online and ensures that you can do this securely. 

ING is not responsible for the equipment, software, browsers or operating systems you use on your computer. We also cannot accept responsibility for any difficulties, loss or damage that may occur when this software or equipment becomes outdated and is no longer supported by the manufacturer. In particular, as a bank, we feel obliged to tell our customers that using Windows XP may expose them to security risks.

In the case of customers who use our services with an outdated system or browser, we show a message on their browser to inform them on this.

What should you do?

Install a recent version of Windows (Windows Vista, Windows 7 or Windows 8) or another modern operating system currently supported by the manufacturer.

Will Home’Bank still work?

Yes! There will be no changes to our systems since 8 April. However, due to the discontinuation of support for Windows XP, we cannot guarantee that everything will still work after further updates to our digital platforms. For security reasons, we strongly recommend that you switch to a new operating system. 

If you have any questions about the functions or features of Home’Bank, please contact our helpdesk on +32 2 464 60 04.


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