Top 5
  • What should I do to make transfers to saved beneficiaries with my smartphone or tablet?

    Log in to Home’Bank on ing.be and select the "My settings" option to the bottom left of your name. Then click on "Mobile Banking settings" and on "Other account(s)". On that page, tick the option "I authorise mobile transactions to saved beneficiaries". You will also see the link "Manage my beneficiaries" at the bottom of the screen. On that screen, you select the beneficiaries you want to use for Mobile Banking. Choose YES in the "Mobile Banking" column to make payments to that beneficiary. Choose NO for beneficiaries you do not wish to use for Mobile Banking. Only payments to European accounts are permitted.

  • What should I do to see and download my electronic statements?

    Log in to Home’Bank on ing.be and choose "Day-to-day banking". Position the cursor on "My accounts and payments" and click on "My account statements" under "Management".

    First check whether the method of receipt is set correctly. To do this, click on "Modify method of receipt of statements" and check whether the method of receipt is "Home’Bank". Position the cursor on "My accounts and payments" and click on "Request statements" under "Management". Tick the account(s) you wish to receive statements for and choose the format you want to download them in. Then confirm your request by clicking on "Validate".

    You can now download the requested account statements by clicking on "Download statements" under "Management". They will appear within 24 hours after the request and will remain available for 7 days.

  • Which transfer limits apply to Home’Bank? Can they be modified?
    • 125,000 euros per transaction for national and international payments between accounts for which you are the holder and/or joint holder or for which you have an unlimited mandate.
    • 25,000 euros per day for national and international payments to other accounts.

    You can modify these limits up to a maximum of 250,000 euros per day by visiting your ING branch. Make an appointment now on www.ing.be/appointment. It is quick and easy!

    Attention: for young people aged between 12 and 17 other limits apply for transfers to other accounts:

    • 50 euros per day for young people aged 12 to 15
    • 500 euros per day for young people aged 16 to 17.

    The transfer limits for mobile banking on your smartphone and tablet are available in the FAQ of the different applications.

  • When will there be a mobile app for Windows Phone?

    ING Belgium currently has a Mobile Banking app for Apple iOS and Android. As the Windows Phone market share is relatively small, there are no immediate plans to make the app available for Windows Phone just yet. Of course, we will continue to follow the market situation very closely and we will keep you informed when a Windows Phone app is being developed.

  • I have forgotten my Home’Bank password. What can I do?

    Go to the Home’Bank login screen, click on "Forgot your password?" and follow the steps. Also watch the video.
    Attention: for security reasons your access to Home’Bank will be blocked for 24 hours each time you reset your password.

    You can also go to your branch to have one of our colleagues reset your password. In this case, you do not have to wait 24 hours to log in. Just click the link “New password” under “Your details”.

General questions about Home’Bank
  • What does Home’Bank cost?
    Home’Bank is free of charge if you use at least 1 ING product for your private banking, such as an account, insurance policy, loan or investment.
  • How can I order an ING Card Reader?
    Go to our online request form or visit your ING branch.
  • What does an ING Card Reader cost?
    ING will provide you with an ING Card Reader free of charge. What if it is no longer working properly? You can have it replaced free of charge at your ING branch. You can also change the batteries yourself (LR441.V x 4). Any additional ING Card Readers will cost 25 euros.
  • My ING Card Reader is not working. What can I do?

    Have the batteries in your ING Card Reader run out? You can have it replaced free of charge at your ING branch. You can choose whether your new ING Card reader is delivered to your home or your office. You can also change the batteries yourself (LR441.V x 4).

    Is your ING Card Reader not working anymore? You can have it replaced free of charge at your ING branch. You can choose whether your new ING Card reader is delivered to your home or your office. You can also order an additional Card Reader.

  • My ING Card Reader has been lost or stolen. What can I do?

    Check immediately whether you still have your ING bank card. If in doubt, call Card Stop immediately on +32 70 344 344 to block your card. If you still have your bank card, no one else will be able to access your Home’Bank account. Your ING bank card is your Home’Bank access key, not your ING Card Reader. Order a new ING Card Reader.

  • How can I block my bank card?

    Call Card Stop on +32 70 344 344 (available 24/7). Your bank card will be blocked immediately, even if you are abroad.

  • How can I block my access to Home’Bank?

    To block your access to Home’Bank, Home’Bank Plus and Phone'Bank, call the Home’Bank Helpdesk on +32 2 464 60 04 (you will also find this number on the back of your bank card). You can also visit your ING branch.

  • How can I protect myself against internet fraud?

    ING makes every effort to keep Home’Bank as secure as possible, but we need to work together to achieve maximum security. Make sure you always follow these 3 golden rules for secure online banking:

    • Always log in to Home’Bank through the ing.be website.
    • Never share any personal details or PIN codes.
    • Always use the number on the back of your ING bank card when you call the Home’Bank Helpdesk.

    Is there anything else you want to ask or are unsure about? All the information on secure online banking is available on ing.be/security.Of course, you can always call the Home’Bank Helpdesk on +32 2 464 60 04 (you will also find this number on the back of your bank card).

  • What should I do when I suspect fraud or unauthorised use?

    If you think you have been a victim of fraud, you should take certain steps to protect yourself.

  • Which ING bank cards can I use to make payments in Home’Bank?

    You can use any bank card bearing your ING ID to make your payments. It does not matter whether you are the account holder or mandate holder for the account linked to the card. However, you do have to use the same card to log in and sign transactions.

  • I have received a new bank card. Why can I not access Home’Bank?

    Check carefully that all your entered details exactly match those on the card you use to log in. If the problem persists, contact the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).

  • I have a temporary card and I cannot access Home’Bank with my ING Card Reader. What should I do?

    Check that the entered ING ID and Card ID match the details on the document you received at the branch when you collected your temporary ING bank card. If the details match and you can still not log in, contact the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).

  • Why has Home’Bank Plus not been modified?

    We are currently working very hard to give Home’Bank Plus a facelift as well. More news will follow in the course of next year.

  • Why is my neighbour using the new version of Home’Bank, but I am not?

    The transition from the old Home’Bank to the new one is gradual and involves several stages to ensure that we can help everyone with any questions they may have. The group of customers chosen at each stage is completely random. We cannot predict who will gain access to the new Home’Bank at what time.

    However, if several members of your family use Home’Bank, they will all be given access to the new Home’Bank at the same time.

  • Can I still use Home’Bank for professional purposes?

    You will notice that your professional accounts are still available in the new Home’Bank. However, this is not the case for your business investments, insurance policies, loans and (pension) savings plans. You should therefore switch to Home’Bank Plus, our free online banking service with specific business options, for all your professional banking. You can easily request access to this service online or make an appointment at your branch.

  • Can I do my transfers in Home’Bank in German?

    Yes, this is still perfectly possible. On the pages available in German, our German-speaking customers will find a link to switch to German in the top right corner.

  • How can I create a key in Home’Bank Offline during a new installation?

    Go to “Home’Bank > Settings > Security” and click on "Modify". You will then see the "Change the Home’Bank key" screen. Enter the key you want to use in the second and third "New key" field. Leave the first "Key" field empty. The key must include at least 4 characters. Click on "Confirm" when you have entered the key.

    If you do not want to use a key, click on "Continue".

  • Can I use Home’Bank Offline on several computers?

    Yes, you can use Home’Bank Offline on several computers.

    Of course Home’Bank Offline should first work properly on the first computer. If this is the case, you can download and install Home’Bank Offline on the second computer. When you open Home’Bank Offline on the second computer, you will be asked to create a new user.

    If you want to use your Home’Bank Offline details of the first computer again, open Home’Bank Offline on the first computer. Go to “Home’Bank > User data management" and click on “Save data”. You can then store your data in a ZIP file on a USB flash drive or CD-ROM.

    Insert the USB flash drive or CD-ROM with the data into the second computer and open Home’Bank Offline. Go to “Home’Bank > User data management” and click on “Restore data”. Select the ZIP file and click on "Open". You can now use your stored Home’Bank Offline data on the second computer.

  • How can I link a Card ID to Home’Bank Offline?

    Open Home’Bank Offline. To access Home’Bank Online, go to “Services > Online services > Home’Bank” and click on "Card ID management”. The next screen provides an overview of all your Card IDs linked to Home’Bank Offline. Click on "New", enter your Card ID and save the changes. The new Card ID is now included in the overview.

  • How can I add a new user to the Home’Bank Offline services?

    Open Home’Bank Offline. You will automatically see the "Security access identification" screen. Enter your ING ID, choose Home’Bank or Home’Bank Plus and click on "Create". You will now go to the "Home’Bank - Identification" screen. Select your ING ID from the list and click on "Continue" to create your user profile.

  • During identification in Home’Bank Offline I see a red cross in the task list. What now?

    Please check:

    • that your internet connection is working
    • that your date and time indication in Windows is correct
    • that your antivirus software allows the Home’Bank connection
    • that you have the latest version of Home’Bank Offline
    • that your connection settings on the Home’Bank Offline homepage are up to date. Go to “Home’Bank > Settings > Connection > Modify” to change your settings. Select "cable/DSL" if you have a Wi-Fi or Ethernet cable connection.

    If you cannot solve your problem, contact the Home’Bank Helpdesk on +32 2 464 60 04 from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.

  • Can I transfer the beneficiaries I saved in Home’Bank Offline to Home’Bank Online?

    Yes. Go to “Services > Multitransfer > List of beneficiaries" and select the beneficiaries you want to transfer to Home’Bank Online.

    Click on "Synchronisation" and then on "Send online". Close the screen, go to "Services > Task list" and click on "Run". The beneficiaries are then sent to Home’Bank Online.

  • I have a visual impairment. Is Home’Bank suitable for use by the blind and visually impaired?

    Yes, Home’Bank is compatible with programs that read out the text on screens or translate them into Braille. ING also has a talking card reader which reads out what you have entered and what you should enter. This allows you to log in to Home’Bank and sign your transactions just like with the other card reader. The card reader comes with a CD created in association with the Belgian Braille League, which explains how to use the reader. The talking card reader is free for customers with a visual impairment.

    Contact your ING branch to order this card reader or to find out which solution is best for you.

Working with Home’Bank
  • How do I perform a search in Home’Bank?
    Take a look at our online demo to see how to find information in Home’Bank about your accounts and banking transactions.
  • Where can I find the Home’Bank menu and how should I use it?

    When you are logged in to Home’Bank, every section of the ING menu has its own Home’Bank menu. It appears on the far left in the ING menu and starts with "My...". The Home’Bank menu includes all options available in the old Home’Bank. Click on an option to go to the corresponding screen and make the desired transaction.

    The name of the Home’Bank menu refers to the corresponding section of the ING menu:

    • "My accounts and payments" for "Day-to-day banking"
    • "My loans" for "Lending"
    • "My savings" for "Savings"
    • "My investments" for "Investments"
    • "My insurance" for "Insurance"
    • "My retirement" for "Retirement"
  • How can I make payments in Home’Bank?
    Take a look at our online demo and learn about the payment basket. See how you can make several payments at the same time with a single signature and discover many other useful features.
  • What is Zoomit?

    Zoomit is a free service that enables you to manage your financial documents such as bills or payslips online directly via Home’Bank. Read more about Zoomit.

  • I cannot see Zoomit in Home'Bank

    You can only see Zoomit if you are an actual user of this service. This means that you have to receive electronic invoices from companies which use Zoomit. The Zoomit site includes a list of its "invoice senders". Please contact the company you want to receive your invoices from through Zoomit to start this service.

  • What is Home'Pay?

    Home’Pay is a system you can use to pay for your online purchases using the secure Home’Bank connection. In order to use Home’Pay you only need your ING current account and Home’Bank access. You can pay online in e-shops which display the Home’Pay icon.

    Read more about Home'Pay.

  • Which ING bank cards can I use to make payments in Home’Bank?

    You can use any bank card bearing your ING ID to make your payments. It does not matter whether you are the account holder or mandate holder for the account linked to the card. However, you do have to use the same card to log in and sign transactions.

  • How can I tell whether my Home’Bank payment has been correctly registered and/or executed?

    Go to the Home’Bank menu "My accounts and payments". Choose the option "Manage transfers" and then "Transfers with execution date". There you will see the payments with an execution date that have not yet been executed.

    For an overview of executed payments, click the "Review" button.

    You can also see the list of executed payments for a certain account by clicking on "Actions" next to the account and then selecting "Details".

  • Which transfer limits apply to Home’Bank?
    • 125,000 euros per transaction for national and international payments between accounts for which you are the holder and/or joint holder or for which you have an unlimited mandate.
    • 25,000 euros per day for national and international payments to other accounts.

    You can modify these limits up to a maximum of 250,000 euros per day by visiting your ING branch. Make an appointment now on www.ing.be/appointment. It is quick and easy!

    Attention: for young people aged between 12 and 17 other limits apply for transfers to other accounts:

    • 50 euros per day for young people aged 12 to 15
    • 500 euros per day for young people aged 16 to 17.
  • How can I make a transfer in Home’Bank?

    There are different ways of making a transfer.

    • You can use the "New transfer" button. You can find this button on your Home’Bank homepage under your list of accounts. Click on it to go to the transfer entry page.
    • .
    • You can follow the "Actions" link and then the "New transfer" option. You will find this link next to the current and savings accounts on your Home’Bank homepage and the "Day-to-day banking" and "My savings" homepages. Click on "Actions" and select "New transfer" in the menu to go to the transfer entry page.
    • You can use the Home’Bank menu for "Day-to-day banking". You will find the "New transfer" link on the left-hand side of the menu. Click on it to go to the transfer entry page.
  • What happens when I keep some payments in the Home’Bank payment basket and I log out?

    Your payments will be kept for 5 days. After that they will be permanently removed and you will need to enter them again.

  • Can I give my account a different name in Home’Bank? How can I do this?

    You can give an account a different name, such as "next holiday" instead of "savings account". You can do this by clicking on the name and by entering the name of your choice.

  • What are the "Actions" I see on some Home’Bank screens?

    The "Actions" link offers fast access to frequently used options for the selected account, card, insurance or investment. For example, the action menu of a current account includes "Details", "New transfer", "Electronic account statements" and "Find a transaction".

  • What should I do to see and download my electronic statements?

    Log on to Home’Bank on ing.be and choose "Services > Account information > Your account statements > Management". Check whether "Home’Bank" is selected as your method of receipt. Change this if this is not the case.

    Then choose "Services > Account information > Your account statements > Request". Tick the account(s) you wish to receive statements for and choose the format you want to download them in. Click on "Validate" to confirm.

    Now you can download the requested account statements via "Services > Account information > Your account statements > Download". They will appear within 24 hours after the request and will remain available for 7 days.

Passwords and login to Home’Bank
  • What do I need to access Home’Bank?

    To access ING’s e-banking services, you need:

    • your (temporary) ING bank card or Home’Bank Card
    • your ING Card Reader
    • an internet connection
  • Which types of bank cards can I use for Home’Bank?

    You can use 1 of the following bank cards:

    • an ING bank card
    • an ING go to 18 bank card
    • a Privalis bank card
    • an ING Home’Bank Card
    • a temporary ING bank card
  • How can I identify myself in Home’Bank?
    Enter your ING ID, Card ID and Home’Bank password and insert your ING bank card into your card reader. Then press IDENTIFY, enter your PIN and press OK. A code (RESPONSE code) will appear on the card reader, which you enter into the empty field without any spaces. Now you simply click on "Log in" to complete the procedure.
  • I do not have a Home’Bank password yet. What can I do?

    A Home’Bank password is required for additional security reasons. Go to the Home’Bank login screen and click on "New password".

  • I want to modify my Home’Bank password. What can I do?

    Go to the Home’Bank login screen and log in using your ING Card Reader.

    When you are logged in to Home’Bank, click on "My settings" under your name in the left column. You will see "Password" under "Home’Bank settings". Click on "Modify" to go to the screen where you can enter a new password. The new password must be made up of at least 8 characters. After entering it twice, click on "Validate".

  • I have forgotten my Home’Bank password. What can I do?

    Go to the Home’Bank login screen and click on "Forgot your password?". Also watch the video. Attention: for security reasons your access to Home’Bank will be blocked for 24 hours when you reset your password.

  • Where can I find my ING ID?

    You can find your ING ID in the bottom left corner of your ING bank card. It is a 10-digit number in the following format: 12345678 01.

    You can print out your ING ID at a Self’Bank terminal. Click on option 6: ING Self’Service > 2: Home’Bank > 7: ING ID.

    You can also request your ING ID at an ING branch.

  • Where can I find my Card ID?

    Your Card ID is shown on your ING bank card. It is a 17-digit number in the following format: 6703-1234-1234-1234-1.

  • I do not have an ING bank card. Can I still use Home’Bank?

    Yes, thanks to the ING Home’Bank Card designed specifically for Home’Bank users who do not have an ING bank card and for Home’Bank Plus users who do not want to use their ING bank card at work. The ING Home’Bank Card is not a bank card: it does not provide any payment functions (Bancontact, Maestro or Proton) and can only be used with the ING Card Reader. Visit your ING branch to request an ING Home’Bank Card.

  • How can I block my access to Home’Bank?

    To block your access to Home’Bank, Home’Bank Plus and Phone’Bank, call the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.). You can also visit your ING branch.

  • I have received a new bank card. Why can I not access Home’Bank?

    Check carefully that all your entered details exactly match the details on the card you are using to log in. If the problem persists, call the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).

  • My partner and I have a joint account. Can I use my partner's card to log in to Home’Bank?

    No. Home’Bank access is linked to a physical person. You therefore have to log in using your own card. Also check carefully that the ING ID on your own bank card corresponds to the details you are entering.

  • What should I do if I want to log in to Home’Bank and the message "card blocked, contact bank" appears on the screen of my ING Card Reader?

    This message appears when an incorrect code has been entered 3 times. In that case you need to have your card unblocked. How you do this depends on the type of card.

    • ING bank card
      If you are in Europe, contact your ING Branch or the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).
      If you are not in Europe, contact your ING branchor the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).
    • ING Home’Bank Card
      If you are in Belgium, contact your ING branch or the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).
      If you are in a different European country, contact your ING branch. Our staff will take the appropriate action to unblock your bank card.
    • Credit card
      If you are in Europe, contact your ING branch or the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).
      If you are not in Europe, contact your ING branch. Our staff will take the appropriate action to unblock your bank card.
  • I have a temporary card and I cannot access Home’Bank with my ING Card Reader. What should I do?

    Check that the entered ING ID and the CARD ID match the details on the document you received at your ING branch when you collected your temporary ING bank card. If the details match and you still cannot log in, contact the Home’Bank Helpdesk on +32 2 464 60 04 (from Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).

  • If I use several cards to log in to Home’Bank, should I create a different password for every card?

    The Home’Bank password is linked to your subscription rather than your ING bank card. You therefore have 1 password that you use every time you log in with one of your personal ING bank cards.

  • How should I log out of Home’Bank?

    There are different ways of logging out:

    • Click on the orange "Log out" button in the top right corner or on the logout button in the bottom right corner.
    • Click on your name in the top or bottom right corner. A small menu will appear from which you can select the "Log out" option.
Finding something in Home’Bank
  • How can I gain an overview of my accounts in Home’Bank?

    Watch our demo and discover how you can generate detailed, up-to-date information about all your accounts.

  • Where can I find the Home’Bank menu and how should I use it?

    When you are logged in to Home’Bank, every section of the ING menu has its own Home’Bank menu. It appears on the far left in the ING menu and starts with "My...". The Home’Bank menu includes all options available in the old Home’Bank. Click on an option to go to the corresponding screen and make the desired transaction.

    The name of the Home’Bank menu refers to the corresponding section of the ING menu:

    • "My accounts and payments" for "Day-to-day banking"
    • "My loans" for "Lending"
    • "My savings" for "Savings"
    • "My investments" for "Investments”
    • "My insurance" for "Insurance"
    • "My retirement" for "Retirement"
  • Where do I find the old "Your menu" in Home’Bank?

    The "Your menu" option has been replaced by "Direct links". "Direct links" can be found in the right column of the Home’Bank homepage and the pages "My accounts and payments", "My loans", "My savings", "My investments", "My insurance" and "My retirement". You can follow the links by clicking the settings and then following the steps on the screen.

  • How can I see that I am logged in to Home’Bank?

    There are different ways of checking that you are logged in to Home’Bank.

    • In the bottom right corner you can see "Logged on" and the time you have been logged in under your name in the status bar. This bar is always visible, even if you have scrolled up or down.
    • In the top left corner of the screen you can also see the Home’Bank logo next to the ING logo and the lion.
    • All the way at the top and in the bottom right corner you can also see your name and "Log out".
    • When you select a section of the ING menu, you will always see a padlock icon and the corresponding Home’Bank menu on the far left. For example, next to the "Day-to-day banking" section you will see "My accounts and payments".
  • When I am logged in and I look for ing.be information, will I receive a message when my Home’Bank session is nearly finished?

    Absolutely! When you spend 6 minutes on ing.be, you will automatically receive a message asking you whether you wish to extend your session. This message will remain on your screen for 1 minute. If you do not extend your session within one minute, you will be logged out. You will not see this message when visiting other websites.

  • Where in Home’Bank can I find my current accounts?

    You will see some current accounts on your Home’Bank homepage. You can choose the accounts on this page yourself.

    For an overview of all your current and savings accounts, click on "All my accounts" under the table or on "Day-to-day banking" in the ING menu. Of course, you do have to be logged in.

  • Where in Home’Bank can I find my savings accounts?

    You can find some savings accounts on your Home’Bank homepage. If you click on "All my accounts" under the table, you will immediately go to the page with all your current and savings accounts. You will find the "normal" savings accounts here.

    You can also click on "Savings" in the ING menu to obtain an overview of all your savings plans: savings accounts, term accounts, flexible savings plans, investment-linked insurance policies and other savings plans.

    Of course, you do have to be logged in.

  • Where in Home’Bank can I find my loans?

    If you click on "Lending" in the ING menu, the overview of your ING loans will appear.

    Of course, you do have to be logged in.

  • Where in Home’Bank can I find my investments?

    If you click on "Investments" in the ING menu, the overview of all your ING investments will appear.

    Of course, you do have to be logged in.

  • Where in Home’Bank can I find my pension savings plans?

    If you click on "Retirement" in the ING menu, the overview of all your ING pension plans will appear.

    Of course, you do have to be logged in.

  • How should I log out of Home’Bank?

    There are different ways of logging out:

    • Click on the orange "Log out" button in the top right corner or on the logout button in the bottom right corner.
    • Click on your name in the top or bottom right corner. A small menu will appear from which you can select the "Log out" option.
  • Where in Home’Bank can I adjust my mobile settings?

    On the Home’Bank homepage you can see the "My settings" link under your name in the top left corner. This link leads to the page where you can manage all your settings, including your mobile banking settings.

    You can also click on your name in the top or bottom right corner. A small menu will appear from which you can select the "Mobile Banking settings" option.

  • Where in Home’Bank can I change my address?

    On the Home’Bank homepage you can see the "My settings" link on the left under your name. This link leads to the page where you can manage all your settings, including your address. Select "Personal details" and then click on "Modify" next to "Contact details" to update your contact address.

    To modify your legal address, you need to visit your ING branch.

  • How can I return to Home’Bank from ing.be?

    Click on the Home’Bank logo next to the lion, on the home icon under the ING logo on the far left in the main menu or right below it on the secure icon.

  • How can I modify my direct links in Home’Bank?

    Click on settings and then follow the steps on the screen.

  • How can I modify my Home’Bank homepage?

    Click on settings and then follow the steps on the screen.

  • What are the "Actions" I see on some Home’Bank screens?

    The "Actions" link offers fast access to frequently used options for the selected account, card, insurance or investment. For example, the action menu of a current account includes "Details", "New transfer", "Electronic account statements" and "Find a transaction".

  • Where in Home’Bank can I find my term accounts?

    Click on "Savings" in the ING menu to obtain an overview of all your ING savings plans. You will find your term accounts here. Of course, you do have to be logged in.