Travel insurance FAQ

The current corona crisis is throwing many travel plans and itineraries into disarray. What if you are about to go on a trip abroad? And what if you are already there? It's time to answer some frequently asked questions for each insurance product.

The insurer always relies on the travel advice given by FPS Foreign Affairs when deciding whether or not to pay out. If you book a trip after a travel ban has been issued, the insurer will not pay out because this information was already known when you booked the trip.

Please note: if you want to open a file for one of the insurance policies mentioned below, please send the necessary proof. You will find the required proof on the claim forms.

General information

  • Claim for travel assistance insurance? Call the Assist'Line on +32 2 550 06 00 (24/24 and 7/7)
  • Claim for travel cancellation insurance (ING Lion Travel Stop)? Fill in this form.