9 April 2020

Coronavirus: FAQ of travel insurances

Dear customers,

We are currently giving our fullest attention to the current spread of coronavirus and its potential consequences for our customers. ING is closely monitoring the situation and taking all necessary measures to ensure the continuity of our service for you, our customer.

You can find answers to the most frequently asked questions about our travel and cancellation insurances on this page. Below some answers for each insurance product.

The insurer always relies on the travel advice issued by the FPS Foreign Affairs whether to intervene or not. Trips abroad booked after travel restrictions were imposed, will not be covered since this information was known.

Please note that you can open a claim for any of the insurance products by sending the required pieces of evidence mentioned on the claim form.

General information

Declaration of damage for travel assistance insurance? Call ING Assist'Line immediately on +32 2 550 06 00. Our staff is available 24/7.

Would you like to file a claim for travel cancellation insurance (ING Lion Travel Stop)? Fill in this form.