ING Temporary Travel Assistance

Temporary travel/breakdown assistance that does not include life insurance, which was developed by Inter Partner Assistance SA and which is subject to Belgian law, for you, your family, your home, and even your pet. In Belgium and abroad (excluding war zones).

Do you also want to insure your vehicle? Then add the vehicle option to your coverage. In Belgium, your bicycle is also covered under this policy.

The full coverage is specified in the General Terms and Conditions. ING Lion Assistance covers the following, among others (non-exhaustive list):

Assistance to people:

• Reimbursement of medical expenses (up to 25,000 euros).
• Post-hospital expenses in Belgium, up to 2,500 euros.
• Payment for your repatriation and your family in the event of injury, or the cost of extending your hotel stay if you cannot be transported for medical reasons.

 Home assistance:

• If the keys to your house are lost or stolen or you accidentally lock them inside, making access to your home impossible, we will reimburse the cost for a locksmith (up to 250 euros per home per year).
• In the event of a major claim that affects your home, we will reimburse the cost of 2 consecutive nights in a hotel (up to 100 euros per night per insured person) and 250 euros for essentials.

Assistance during your trip:

• Information service
• Assistance in the event of loss or theft of your travel documents and tickets abroad
• A replacement suitcase of personal items or on-site purchases up to a value of 250 euros in the event of theft, loss or delay in the delivery of your luggage
• Provision of an interpreter
• An advance to pay for uncovered expenses
• The cost of involuntary extending your stay in the event of force majeure

With (paid) optional vehicle assistance:

• Repair and towing of your vehicle to the nearest petrol station in the event of a lack of fuel or as a result of the wrong fuel
• Replacement or temporary repair of a flat tyre
• Opening a locked vehicle
• Sending spare parts abroad
• Assistance to a vehicle immobilised abroad: the transfer of the vehicle to the insured party's domicile OR providing a train ticket OR a plane ticket in the event of on-site repairs & the arrangement and transport costs to the chosen garage, near the domicile in the event of non-repair on site
• Assistance to insured parties immobilised abroad: hotel expenses OR taxi or car hire expenses in the event of on-site repairs & immediate return OR taxi or rental car expenses in the event of non-repair on site
• Assistance in the event of theft/carjacking/homejacking of the insured vehicle

A full description of the insurance plan, coverage and the exclusions and limitations of the coverage are provided in the General terms and conditions and the information sheet of the insurance product.

Below are a few examples of exclusions and limitations:

• Events caused by suicide, an intentional act or gross negligence by the insured party
• Cancellation fees resulting from strikes, unless specifically provided for in the context of certain services
• Events such as war, civil war, strike, riot or public uprising, an act of terrorism or sabotage, unless the insured party can prove that they did not participate in the event
• Minor ailments or injuries that do not prevent the insured party from continuing their trip, mental illnesses that had already been treated.
• The purchase and repair of prostheses, glasses and contact lenses.

Are you considering adding the optional vehicle assistance to your coverage? Below are a few examples of exclusions and limitations:

• Reimbursement of the cost for parts, repairs, maintenance or fuel for the insured vehicle
• Immobilisation of the vehicle for maintenance work
• Repeated defects resulting from the absence of repair or maintenance of the vehicle if the insurer has already paid for 2 of the same or similar defects in the previous 12 months.

A health crisis such as the 2020 pandemic has disrupted many travel and holiday plans. In these uncertain times, you must be wondering what coverage your travel insurance does effectively provide.

The insurer relies on the travel advice of the FPS Foreign Affairs to decide whether or not to intervene. You must there always check the country guidelines of the FPS Foreign Affairs. Please also review the General terms and conditions and the information sheet of your insurance plan to check the extent of your coverage. 

Please note that your travel assistance will not intervene if the FPS Foreign Affairs issues a negative travel advice for your destination before your departure and you decide to travel anyway. Any medical expenses that are incurred abroad in this context will not be reimbursed.

Find answers to the most frequently asked questions in this context.

Any natural adult person, whether an ING customer or not, whose place of residence is in Belgium or who usually resides in Belgium (at least 180 days a year).

• The policyholder
• Any person accompanying the policyholder who meets the criteria set out in the policy’s special terms and conditions.

1. Calculate your premium on ing.be, via Home’Bank, by calling +32 2 464 60 04 or at your ING branch.
2. Interested? Simply confirm your application.
3. You will then receive all the necessary documents by post or e-mail.

About your ING Lion Assistance premium

Depending on your chosen coverage options, your premium can be broken down as follows:

Basic guarantee: assistance to people

• The amount of your premium depends on the term of the policy.
• Europe: anything between 22 euros per person and 37 euros per person
• World: anything between 47 euros per person and 70 euros per person per month.

About the term of your insurance policy:

• Start date: the insurance policy comes into force on the date of your choice. The earliest option is at the date and time that you took out the insurance.
• End date: the policy ends on the date that you selected when you took out the insurance. The contract cannot be for longer than 28 days.

With our travel insurance, managing your policy has never been so easy.

Need to make changes or cancel your policy?

• You can do so online via Home'Bank.
• By telephone: contact ING on +32 2 464 60 04 (Monday to Friday from 8 a.m. to 6 p.m. and on Saturdays from 9 a.m. to 5 p.m.).
• In person at an ING Branch

Confirming any changes is quick