Q: What are the prices for the different packages?

ING Annual Travel insurance Basic cover (assistance to persons) one person: 61 euros a year one person and their family: 82 euros a year ING Temporary Travel insurance The cost of the your travel insurance depends on the options you choose and the duration of the policy. The premium is made up of the following for the basic guarantee (assistance to persons): Europe : min. €14/person and max. €46.90/person World: min. €28/person and max. €78.60/person The car assistance option depends on the duration of the cover, with a maximum of €46.80 including charges and taxes for a maximum period of 28 days.

Question 1

How do I apply for ING Travel Insurance?

Accepted Answer

Calculate your insurance and apply for it online via the ING Banking app or Home'Bank.

Question 2

What are the prices for the different packages?

Accepted Answer

ING Annual Travel insurance

Basic cover (assistance to persons)

one person: 61 euros a year
one person and their family: 82 euros a year

ING Temporary Travel insurance

The cost of the your travel insurance depends on the options you choose and the duration of the policy.

The premium is made up of the following for the basic guarantee (assistance to persons):

Europe: min. €14/person and max. €46.90/person
World: min. €28/person and max. €78.60/person

The car assistance option depends on the duration of the cover, with a maximum of €46.80 including charges and taxes for a maximum period of 28 days.

Question 3

Who is covered by the travel insurance?

Accepted Answer

The policy holder
For the annual insurance, if the family option has been chosen: 
- The policy holder's family (i.e. any person living under the same roof) whose place of residence is in Belgium, or who habitually resides in Belgium (minimum 180 days per year).
- Unmarried children of the policy holder or insured partner, provided they accompany the insured on the trip.
For temporary insurance: any person accompanying the policy holder who meets the criteria set out in the policy's special terms and conditions.

Question 4

I already have a travel insurance with another insurer. How can I change?

Accepted Answer

Apply for your travel Insurance immediately and to indicate that you want ING to arrange your transfer, kindly complete the form.

As of 1 October 2024, a new law applies to contracts entered into or extended after that date. More information can be found here.

For contracts signed or extended before 1 October 2024, the old law of 3 months' notice applies until the next extension.

Question 5

How can I adapt my travel insurance?

Accepted Answer

You can adapt the policy online via ING Home'Bank or the ING app.

You can also modify the policy

Question 6

Can I terminate my policy online?

Accepted Answer

To revoke or cancel, please complete and send the form below by email or post.

Question 7

Can I combine the travel insurance with cancellation insurance?

Accepted Answer

ING does not offer separate cancellation insurance. If you opt for Travel Insurance ING , you can also take out cancellation insurance (optional and subject to a charge).

Trips that were booked before the cancellation insurance was taken out or the departure date is less than 30 days from the date the Travel insurance ING was taken out are not covered.

However, if you book a trip and take out the Travel insurance ING cancellation option immediately (within 24 hours), the 30-day waiting period does not apply and you are covered from midnight the following day or from a later date of your choice.

Question 8

Is proof of insurance required for certain destinations?

Accepted Answer

Some destinations require a certificate, proof of insurance or proof of ability to pay medical expenses.

In Italy, third-party insurance is compulsory on the ski slopes. In the absence of proof, you may be refused access to the slopes and fined and have your ski pass withdrawn.

If you are already covered by ING Family Insurance, you can request a certificate:

Proof of medical expenses from your travel insurance: send the request to Inter Partner Assistance: ingproduction.BNL@ip-assistance.com
Proof of third party insurance (family insurance) for a winter sports holiday in Italy: send a request to NN: homefamily@nn.be

Question 9

Where can I consult the General Terms and Conditions of Annual Travel Insurances?

Accepted Answer

You can find the the general terms and conditions for your travel insurance products here.

What is the name of your Travel Insurance product?	Your Contract Number starting with:	Reference to General Terms and Conditions (PDF):
ING Travel insurance	921-xxxxxxx-xx	ING Travel insurance
ING Lion Assistance	721-xxxxxxx-xx	ING Lion Assistance
ING Assistance	000-xxxxxxx-xx 521-xxxxxxx-xx 066-xxxxxxx-xx 132-xxxxxxx-xx 720-xxxxxxx-xx	ING Assistance
ING Global Assistance	725-xxxxxxx-xx	ING Global Assistance
ING Lion Travel Stop	723-xxxxxxx-xx	ING Lion Travel Stop