Travel Assistance

ING Lion Assistance

Discover travel insurance, just for you, from €48.

Lost the keys to your house, missed your flight due to strikes, or missed the turn at the bottom of the ski slope and ended up in hospital? With our annual assistance policy you can count on fast, effective solutions to all of life’s little challenges, whether in Belgium or abroad.

  • Year-round cover from just 48 euros

    Lost the keys to your house, missed your flight due to strikes or missed the turn at the bottom of the ski slope and ended up in hospital? With our annual assistance policy, you can count on fast, effective solutions to all of life’s little challenges, whether in Belgium or abroad.

  • Fast and easy online application

    Apply for and conclude your contract entirely online. You will receive a confirmation e-mail and text message immediately after submitting your application.

    * 92% of our customers think this online application is easy.

  • Immediate cover

    You can even apply for your Lion Assistance a few hours before departure. You will be covered from your choice of date or at the earliest from the moment you take out your insurance policy

  • * Out of 217 users surveyed by InSites Consulting on behalf of ING Belgium from 15 November 2013 to 15 December 2014.

A comprehensive travel insurance policy, developed by Inter Partner Assistance SA/NV and subject to Belgian law, for you, your family, your home and even your pet. Valid both in Belgium and abroad (except for countries at war).
Would you like protection and breakdown assistance for your vehicle as well? Choose our annual assistance with vehicle cover.

Any private individual, whether an ING customer or not, or who normally resides in Belgium (at least 180 days per year).

The beneficiaries may be:

  • the policy holder.
  • the policy holder’s family (i.e. anyone who lives under the same roof as the policy holder) provided the family option is chosen.
  • single children of the policyholder who, following the divorce of their parents, live elsewhere in Belgium but come to visit the policy holder as long as they are dependent on the insured party or divorced partner for tax purposes, also provided that the family option is chosen.

With our annual assistance package, managing a travel and breakdown insurance policy has never been easier. Do you want to amend or terminate your policy? Choose one of the sections below. All you then need to do is fill in and return a duly completed form to ING.

  • Assistance to individuals:

    • reimbursement of expenses for medical treatment (up to 100,000 euros)
    • post-hospital costs in Belgium up to 2,500 euros
    • repatriation of the injured person and their family or payment of hotel accommodation expenses if the person cannot be transported for medical reasons.
  • Assistance at home:

    • if your house keys are lost or stolen, or you lock yourself out of your house, making it impossible to access, reimbursement of locksmith costs (max 250 euros per home per year)
    • in the event of substantial damage affecting your home, reimbursement of 2 consecutive nights in a hotel (max 100 euros per night per insured party) and 250 euros for the purchase of essential goods.
  • Assistance during your trip:

    • reimbursement of additional travel costs (accommodation and transport costs) up to a maximum of 500 euros per claim in the event that you are obliged to remain abroad in the event of a force majeure (strike, natural phenomena, epidemics, etc.)
    • emergency phone assistance 24 hours a day 7 days a week
    • transfer of a replacement suitcase and reimbursement of costs linked to the purchase of essential goods up to a maximum of 250 euros in the event of delay in delivery, loss or theft of your luggage
    • for all other non-covered cases, payment of an advance of 2,500 euros if necessary.
  • Premium:

    • For one person: 48 euros per year
    • For one person and their family (all people residing under the same roof): 66 euros

  • Term:

    • The ING Lion Assistance policies have a term of one year. The agreement is automatically extended for a new period of one year on each annual due date, unless you give notice of cancellation no later than three months before the expiry date.
    • Travel insurance covers starts on a date of your choosing and no earlier than the moment you sign your contract.

CDSB raffle organised in aid of Belgian sport in collaboration with ING Belgium and in accordance with the Royal Decree authorising the raffle n° III/42/4.529/16 dated 18/12/2016.

Raffle exclusively reserved for any natural person aged at least 18, domiciled in Belgium and subscribing to a new annual ING Lion Assistance policy, subject to acceptance by the insurer and mutual agreement, between 1 November 2017 and 31 December 2017 inclusive (excluding automatic extensions of existing policies).

Participation in the raffle is automatic. Anyone subscribing to a new annual ING Lion Assistance policy under the aforementioned conditions is automatically awarded a raffle draw. Only one valid participation per person. Only one participation allowed per person. The single prize consists of 10 Club Med gift vouchers valued at € 500 each including VAT (total amount of Club Med gift vouchers: €5000). The draw to select the winners will take place under the supervision of a bailiff on 09 January 2018.

The participation in the raffle, the designation of the winner and the allocation of the prize will not be open to challenge for any reason whatsoever, except in the case of gross negligence or wilful misconduct on the part of the Organiser or ING. The winner will be individually notified personally by post in the same week as the draw. Your participation in the prize draw implies your acceptance of the rules of this prize draw, which are available on request from ING or at

ING Auto Insurance is an insurance product provided, upon mutual agreement, by:

  • Insurance agent :

    ING Belgium SA/nv, an insurance broker, registered with the FSMA under the code number 12381A. Registered office: avenue Marnix 24, B-1000 Brussels – Brussels RPM/RPR – VAT BE 0403.200.393. Phone + 32 2 547 21 11 – - - RPM Bruxelles – BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789.

  • Insurer :

    Inter Partner Assistance SA/nv, an insurance company approved under the code number 0487. Registered office: avenue Louise 166, BP 1, B-1050 Brussels RPM/RPR - VAT BE 0415.591.055. Phone +32 2 550 04 00 – BIC: BBRUBEBB – IBAN: BE66 3630 8057 8243.

Consult the general terms and conditions

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directly online

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in an ING branch

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