insurances

20 March 2017

Statement of claim

Involved in a car accident? Your house damaged by fire or vandalism? Fallen seriously ill abroad? And not sure what to do? Follow the instructions via this page on how to make a claim for each type of insurance.

How to file a Statement of claim?
Call ING Assist'Line immediately on +32 2 550 06 00. Our staff is available 24/7.

Click on the insurance product below for which you need more information:

ING Car Insurance
Has your car been damaged or involved in an accident?

Call ING Assist'Line immediately on +32 2 550 06 00. Our staff is available 24/7.

Complete your accident form and send it to us as soon as possible:

You will receive a confirmation of receipt with the name of your claim manager and the claim number. Your claim will then be processed directly via the claim manager, who will be your main point of contact.

If your car window is damaged, you can make an appointment with Carglass directly. If you have the optional Mini-Omnium or Omnium guarantee, ING will arrange the payment for you and no excess applies.

ING Home & Family Insurance
Damage due to a fire, bad weather conditions, theft or vandalism?

Call ING Assist'Line immediately on +32 2 550 06 00. Our staff is available 24/7.

Download the Statement of claim form and send it to us as soon as possible by email: myclaim@nn.be

ING Assistance, ING Lion Assistance or ING Global Assistance
Have you experienced a car breakdown or accident and you need an assistance? Are you ill or injured abroad?

Call ING Assist'Line immediately on +32 2 550 06 00. Our staff is available 24/7.

ING Lion Travel Stop
Has your trip been cancelled or interrupted?

Complete the Statement of Claim form form and send it with the requested documents to the address mentioned on the form.

If you have any further questions, you can call ING Assist'Line on +32 2 550 06 00.

AON Motorbike insurance
Motorbike accident or damage?

Call +32 3 217 98 59 immediately to file your claim.


ING Belgium SA/NV, insurance broker registered with the FSMA under number 12381A.