14 May 2019
How can you use your ING debit card outside Europe?
Are you planning to go abroad and would like to use your debit card? Are you outside Europe and can’t make payments with your debit card? With ING, go away with peace of mind!
The ING debit card is automatically activated in Europe
By default, you can withdraw cash in euro with your debit card at all ATMs with the Maestro logo.
Activate your debit card when you go outside Europe
Activate it before your departure
Activate the Maestro function on your debit card before you leave, for the dates of your choice and travel with peace of mind!
Activating the Maestro function on your debit card is free via Home’Bank, via the ING Smart Banking app or by calling our services. A rate of 5 euro applies for activating a card linked to an ING Lion account on the counter.
To use your debit card abroad and limit the risks of fraud, keep the activation period to a strict minimum (the length of your trip).
Need an urgent activation?
You can expect an activation within 24 hours from your request.
If your request is more urgent, contact us on +32 02 464 60 04. For an activation in the branch , a rate of 5 euro applies for the debit cards linked to an ING Lion account.
How to activate your debit card online?
- Connect to the ING Smart Banking or Home'Bank app
- Go to the Self-Service corner (from the home screen)
- Select "My accounts and cards"
- Select "Using my debit card outside Europe" and follow the steps.
You cannot do via the app or computer?
Just call +32 2 464 60 04 (from Monday to Friday between 8 am and 10 pm / Saturday between 9 am and 5 pm).