Housing

24 September 2020

What should you do in the event of water damage?

ING Property Insurance insured by NN Non-Life Insurance nv.

Has your ING insured home been damaged?

Has your home suffered damage due to fire, extreme weather, theft or vandalism, covered by your home insurance for owners or tenants ?

What in case of water damage?


The video (FR) tells you how ING and NN Insurance do everything they can to make your life easier in the event of covered water damage, for example.

Steps to follow in case of damage

We explain how to submit a claim depending on the type of damage:

  1. Call ING Assist’Line immediately on +32 2 550 06 00. Our staff are available 24/7.
  2. Download the claim notification form and send it to us as soon as possible by email: myclaim@nn.be.

Coronavirus update

Damage appraisals are carried out with the required precautions: 

  • Tell us about your state of health in advance and when we arrive. If necessary, we will postpone the appraisal to a later date. 
  • Face masks must be worn.
  • A social distance of at least 1.5 m must be maintained.
  • Please follow basic hand hygiene rules.
  • Please use your own pen to sign the damage appraisal document. 

> Leak detection visits can resume, subject to the rules above. 

> Likewise, damage can be made good, subject to the rules above.  

> Did you choose to defer payment of your premium and damage has occurred during that period? If so, coverage will not be contested, in accordance with the terms of the policy. 

ING Property Insurance