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8 November 2017

Robbed abroad? This is what you need to do

Despite all the precautions that you’ve taken, it has happened: you’ve lost something during your holiday. It’s crucial you take immediate action to limit the damage. The possibility that your wallet or phone actually has been stolen is a real one as well. We will help you and explain step by step what you need to do.

1. Block your lost debit or credit card, documents or phone

To begin, it is of the utmost importance to prevent others gaining money from your lost items. This is not only the case with theft, but also in case of, for instance, loss of your wallet. Dishonest finders can just as easily make a profit from their findings.

Did you lose personal documents, such as driver’s license or ID?

Call without hesitation Doc Stop via +32 2 518 21 23. This way the documents are reported and fraud with your identity is blocked out immediately.

Or did you lose your debit or credit card, by theft or otherwise?

Block your card immediately by calling Card Stop via +32 70 344 344. This prevents anyone trying to take out cash at ATM’s or make payments in stores.

You’ve lost your phone or it has been stolen?

Contact the customer service of your mobile operator and block both your sim card and smartphone. For the latter, you do need the serial number of your phone.

Don’t forget to remove the stolen smartphone or tablet from your ING Smart Banking profile. You can do this via Home’Bank and Business’Bank. If you require assistance, our customer service is happy to help via +32 2 464 60 04.

2. Go to the local police

Once you’ve taken the necessary steps to block the stolen items, you’ll need to make a declaration. Yes, even when you suspect there is no theft involved and it is just a case of lost items. If possible, try to keep a copy of the lost documents or serial number of the lost items such as smartphone or laptop at hand. Save a copy of the documents on your Google Drive or iCloud and a picture of the serial number of your phone or laptop.

Ensure a police report is made that confirms the theft or loss and that you receive a copy to take home. This document serves as a proof for the Belgian government as well as for your insurance.

However, it is a possibility that the local police are not willing to help you because you are a tourist. They might suggest you go to a local police station in Belgium upon returning home. This is, for various reasons, not a good option. Firstly, without proof of theft or loss of items, you won’t be able to receive temporarily documents from the Belgian Embassy, for example, to return home. And secondly, a local attest is always required by your insurance in Belgium.

Upon your return home, it is advisable to stop by a Belgian police station to report identifiable objects such as your car or driver’s license.

3. Stop by the embassy or consulate for your passport

This is a necessity when your ID or passport has been stolen or is lost and you can’t return home without it. Provide the attest you’ve received at the local police station and two passport photos. And if possible, a copy of the stolen documents and your Identification number of the National Register. With this information they’ll be able to provide you with a temporarily proof of ID, which you’ll need to exchange in Belgium at the citizen service in your town when requesting a new permanent passport.

Is there no Belgian representation in the country you’re staying? You’re free to pop in an embassy or consulate of another country in the European Union.

For your return flight:

In case you have temporarily ID documents, it is best to contact the airline you are flying with, to receive more information regarding rules on traveling with temporarily proof of ID.

Debit or credit card lost or stolen?