Managing your budget

4 September 2017

Highly secured mobile banking!

To bank wherever and whenever you like, now you can thanks to a mobile app downloaded on your smartphone or tablet. It is practical and far safer than a wallet!

Why download the ING Smart Banking app?

What is the interest of such an app? The question is perfectly legitimate. Mobile banking services make up for wasted time. Manage your financial transactions with the utmost discretion wherever and whenever you like, for instance in the doctor’s waiting room or during your lunch break.

In addition to the freedom, the mobile app allows for better control and an excellent general overview, at all times. Are you planning to make a substantial purchase? View your account balance even in the shop. In this way you can avoid unpleasant surprises.

Our smartphone app also includes a Bancontact/Mister Cash function. A growing number of shops authorise the payment of your shopping by means of a QR code. You will no longer need cash or bank cards. A mere smartphone is all you need!

What do users think?

We have asked users of the app to share their experience with us and to indicate the most practical functionalities. Half of Belgians who have a smartphone or a tablet use mobile banking (PDF). Since they have been using it, 49% of them say they are in better control of their finances, 10% assert they have saved more and 27% claim to pay their bills on time more often.

What about security?

Our app is protected by the highly secured technology of Home’Bank and Business’Bank, which makes handling money infinitely safer. To create your profile on the ING Smart Banking app you need your bank card, your card reader and your Home’Bank or Business’Bank password. Then you must choose a six-digit profile code which you alone will know.

Six digits, that means one million possible combinations. Nonetheless if a hacker tried to misuse your code, your profile would be automatically blocked after the tenth incorrect attempt. Moreover, if your smartphone is lost or stolen, simply call us on +32 2 464 60 04 to block your profile. You can also block your profile directly via Home’Bank or Business’Bank.

To offer the safest possible mobile experience, we have implemented ultra-sophisticated encryption mechanisms. Nevertheless the greatest caution is also required when carrying out mobile transactions. Some tips: never disclose your profile code, do not write it down anywhere, set up a lock code to lock your smartphone or tablet when you are not using it, constantly update the software on your device and only download our ING Smart Banking app through the official Apple Store or Google Play Store sites.

Good to know:

Want to find out more about the security of our app? Useful advice can be found here.

Want to find out more?

To find out more about our mobile banking services for tablets and smartphones, click here. You can also ask any question you may have by calling +32 2 464 60 04 or by making an appointment at any of our branches.