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The situation in Ukraine: getting a clearer view

Answers to your questions about your banking

The situation in Ukraine and Russia is changing rapidly. And we understand you may have questions about the situation and the consequences for your banking. We are following those developments closely and will do our best to provide you with the most up-to-date information via this page. Below you will find a list of frequently asked questions and the answers that are already available.

Sending and receiving money

Yes, you can still send money to and receive money from Ukraine. Bear in mind, however, that the National Bank of Ukraine has imposed certain restrictions. Banks in Ukraine can still reject transfers on the basis of these restrictions.

In addition, ING has decided to refund the transaction fee for international payments to Ukraine from 1 March. The refund applies only to the fees charged by ING itself. We therefore recommend that you specify charges for 'OUR' account rather than 'SHA' (Shared) or 'BEN' (to be borne by the beneficiary) when submitting your transfer instructions.

ING Belgium is not liable for delays in the execution of payment orders or for the non-arrival of funds at the beneficiary.

Use of debit cards and credit cards

Impact on economic and financial markets

Online fraud

Humanitarian action of ING

Do you have any other questions?