Answers to your questions about your banking
The situation in Ukraine and Russia is changing rapidly. And we understand you may have questions about the situation and the consequences for your banking. We are following those developments closely and will do our best to provide you with the most up-to-date information via this page. Below you will find a list of frequently asked questions and the answers that are already available.
Sending and receiving money
Yes, you can still send money to and receive money from Ukraine. Bear in mind, however, that the National Bank of Ukraine has imposed certain restrictions. Banks in Ukraine can still reject transfers on the basis of these restrictions.
In addition, ING has decided to refund the transaction fee for international payments to Ukraine from 1 March. The refund applies only to the fees charged by ING itself. We therefore recommend that you specify charges for 'OUR' account rather than 'SHA' (Shared) or 'BEN' (to be borne by the beneficiary) when submitting your transfer instructions.
ING Belgium is not liable for delays in the execution of payment orders or for the non-arrival of funds at the beneficiary.
You can still send money to and receive money from Russia. However, transfers to and from some Russian banks are blocked and will therefore be rejected by ING.
Of course, we have no control over the Russian banks themselves that may apply a different interpretation of the sanctions and restrictions and may reject transfers in some circumstances.
ING Belgium is not liable for delays in the execution of payment orders or for the non-arrival of funds at the beneficiary.
The following Russian (and their designated Russia-based subsidiaries) and Belarusian entities have currently been blocked:
- Bank Otkritie
- BANK OTKRITIE FINANCIAL CORP PJSC
- BANK OTKRITIE FINANCIAL CORP PJSC TSENTRALNIY BRANCH
- OTKRITIE BROKER JOINT STOCK COMPANY
- PJSC ROSGOSSTRAKH BANK
- Novikom bank
- Promsvyazbank
- Bank Rossiya
- Sovcom Bank
- ORIENT EXPRESS BANK
- VNESHECONOMBANK (VEB)
- STATE SPECIALIZED RUSSIAN EXPORT IMPORT BANK CJSC
- VTB BANK
- VTB BANK PJSC
- VTB BANK PJSC EKATERINBURG BRANCH
- VTB CAPITAL
- BM BANK JSC
- POST BANK PJSC
- Belagroprombank
- Bank Dabrabyt
- Development Bank of the Republic of Belarus
- Belinvestbank JSC
- Credit bank of Moscow (open joint stock company)
- Inkakhran nko (OAO)
- Blanc bank (limited liability company)
- Rusnarbank
- SKS bank limited liability company
- Russian agricultural bank
- Sberbank
- Cetelem bank, LLC
- Sberbank (severo-zapadny head office)
- Savings bank of the russian federation (baikalsky office)
- Sberbank (dalnevostochny head office)
- Sberbank (srednerussky head office)
- JSC sberbank CIB
You can find more information on the SWIFT website (update March 20)
ING Belgium is not liable for delays in the execution of payment orders or for the non-arrival of funds at the beneficiary.
Use of debit cards and credit cards
Yes, payments and withdrawals made with a debit card or credit card issued by a Ukrainian bank are accepted. However, you should bear in mind that disconnected communication connections or computer systems that have become inoperative in Ukraine may mean that card payments cannot be made or are delayed.
This is currently no longer possible. VISA and MasterCard have discontinued their services in Russia. Debit and credit cards issued by Russian banks no longer work on the VISA and MasterCard network outside Russia.
A payment or withdrawal may also be refused by a Russian payment service provider. Please also bear in mind that some card payments may not be executed due to communication channel interruptions or computer system failures
As Visa and Mastercard have stopped their service in Russia it is no longer possible to use your debit or credit card in Russia.
Impact on economic and financial markets
The war in Ukraine is not only a terrible human tragedy, but will also have significant economic consequences. Our economists and investment experts are closely monitoring the situation. Read the latest analyses and investment advice. This page is updated continuously.
Online fraud
The current situation leads to massive digital humanitarian actions. Unfortunately, fraudsters are trying to take advantage of this. Be careful when following links in requests to donate. Make sure that you are on a legitimate website of a charity organisation.
Find out here how to read a URL
Check out our experts’ tips on how to protect yourself from online fraud.
ING is aware of the potential risk of cyberattacks caused by the conflict between Russia and Ukraine. And we have reinforced our already comprehensive set of preventive measures. The rigorous monitoring of all security controls has not revealed any abnormalities so far. Everything has been prepared within the bank to respond appropriately in the event of an emergency.
Humanitarian action of ING
We are deeply shocked and saddened by the flagrant violence we are seeing, the threat it poses to international stability and security and the devastating and heartbreaking impact it has on human lives.
ING has therefore decided to donate €3 million to UNICEF to help children and families in the affected areas.
Donations to UNICEF include direct assistance to children and families in need, psychosocial care for traumatised children and the reopening of safe places in neighbouring countries to provide essential support to refugee families.
Do you want to make a contribution yourself? Find out more about the UNICEF Fund (fr) or go to the ING Banking app (click on 'products' - 'discover'- 'conflict in Ukraine').
Big thanks to all our customers who have already made a donation to UNICEF.
Do you have any other questions?
Do not hesitate to contact us by calling +32 2 464 60 04 Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m.
Make an appointment at an ING Branch near you
ING does not act on behalf of UNICEF and does not receive any commission or other benefit from UNICEF.
ING does not guarantee the content or the use of the websites referred to.
Every donation of 40 euro or more is tax deductible and gives the right to a tax reduction of 45% of the amount donated.
This information is given in good faith, based on available information. Given the instability in Ukraine and the events taking place there, ING cannot guarantee the accuracy of the information.